Reviews for Dunkin' in New Haven, CT
The green haired woman made my drink with cream when I asked for oat milk. Will stick to Starbucks !
Came from the other Dunkin in front of Walmart because of terrible service where the employee told me he couldn't take my order... on his register and couldn't pay in cash and we needed to use the kiosk. On the other hand this shop neither had the frontregister open but the lady took my order on the drive thru register and I was able to pay that way. I have the app but my friendwas inviting me and she wanted to use cash hence our desire to walk in. Read more
Terrible customer service, I visit this dunkin occasionally and the cashier is slow. Despite not coming in the drive thru,... inside is just bad. Interior of the restaurant is just dirty. Workers need replacement. Read more
So I decided to dine in today at this location for my first time because my wife works at this location I had ordered a pesto... grilled cheese with a strawberry colatta and a donuts so the place looked a little busy and understand they work hard so I waitfor my order not even 5 minutes of me sitting down this lady witch I believe is the manager of this place walking in she'sreally rude and unprofessional she was screaming at her employee's and me in front of other customers telling me to leave I willnever spend another dime in this place this place needs new and respectful people. Read more
The line is usually wide open here because nobody likes to come here and everybody knows this so we all usually go to the one on... either side of it. But when those good ones have long lines then we are forced to come here. When you do come here there couldbe no cars in front of you but somehow you wait several minutes before someone even takes your order. It seems as though they?realways gossiping inside playing on their phone or just doing other stuff like socializing amongst each other. The customer isclearly not the most important part of their presence within the restaurant. The worst part is that they could have all the Timein the world and still mess up your order over and over and over again it?s almost guaranteed. The only reason why I go here isbecause I like my coffee. One time I left here and I went down the street to the grocery store and bought some flavored creamerand coffee and sugar and vowed to do it myself from home because I was sick and tired of the terrible service here. Butsometimes you do get a nice lady at the window. So because of her I added one more star. Read more
Longest drive thru. I waited here 20 minutes. I timed it!! How is that even possible for a coffee? I don?t see myself coming... back Read more
For full disclosure I have a slight bias towards DD as I come from a time when they actually made fresh donuts every night and... coffee was secondary. There are three stores on my main street and I go to all three to get coffee for my wife. As with manychain stores the quality of your transaction depends on the staff at the time of your purchase. Most times the staff are affableand do their job at other times service suffers. I understand that coffee has a great potential for profit however there is apoint where it is just plain greed to charge such a high price, if I could get my wife to make her coffee at home I personallywould not be apart of stores bottom line. Read more
Old people work very slowly 25mins for just two hot cocos (I didn't Evan take it)