Reviews for Wendy's in New Hartford, NY
Always a treat. Love the frosty's, especially the vanilla flavor even though the old school chocolate will always be a favorite.... The food is usually fresh and worth the price. A+. Read more
Good customer service. It was a late last minute dinner through the drive thru. We ordered two 4 for $4 deals. We requested only... ketchup on our cheeseburgers, and ended up with everything on them. We went back through the drive thru to inform them. Theemployees remade our burgers without any hesitation or issues!! Read more
I?ve had it with this place. We waited forever in the drive thru and I had enough after my 3 year old son was screaming cause he... wanted his frosty. Mind you he doesn?t get this a lot because he?s diabetic. Anyways I called and asked if their drive thru wasbroken and they said they couldn?t ?detect? us. Well instead of sweeping you should pay attention to drive. My son and I willnot be coming back again. Read more
My son and I went to this Wendy's drive-thru. It was a terrible experience. I was spoken to very rudely by a young man and a... young woman while trying to give the order. The man put my sons drink as a medium and my son asked if he could make it a large.The man never said anything and took the order off the screen so it only showed advertisements. We continued to wait for acouple minutes. Finally, I had to yell, HELLOO... At that point a female came on and with a lot of attitude yelled, "HE ISFIGURING YOUR ORDER!!" Yup... knee jerk reaction, I yelled at her to not have that attitude with me! At that time they told usto go to the window. As I was handing the card to the young man I told him to remember, it is his customers that are his paycheck. He shrugged and said, "I dont care." There were 2 females standing there with him. When he said he didn't care thefemales started to laugh. I told him I needed to see the manager but he wouldn't get the manager. I finally told him I wouldjust call corporate. After leaving I noticed he didn't give me my receipt. I called the store asking for the manager. Irecognized the girls voice as the one that was rude to me on the intercom. I asked her for the manager... she implied that shewas the manager by saying, "what?" I asked her for the store number, she told me it was, 362... this morning I calledcorporate and explained to them what happened. The lady on the phone with me informed me that the store number is actually,592. I would never recommend anyone go to this store. The employees are extremely rude. Read more
At my last straw with this place, no pun intended (maybe just a little pun). I have been going here for a long time each time I... go out of town to get some spicy nuggets and fries. Without fail, something goes wrong every time. They are consistently rude, Iwait for eternity for somebody to take my order, I wait for eternity for my food to be done, sometimes no ranch/sauce, most ofthe time no napkins (great for a road trip), often I receive regular nuggets instead of spicy, frequently cold limp fries, andso on. Pretty much second, third, fourth, etc., chances all the way down. Today, I waited patiently in line for my turn, onlyto be confronted by, "sorry we're closed" at 959. I just waited all this time to order for nothing? No good comes from arguing,so I left and went next door to Burger King, which is historically one of my least favorite fast food places. Surprise! BurgerKing was fast and friendly and the food was fresh and tasty. Thank you to BK for rescuing me from my road trip snack craving,and I'm done dealing with this Wendy's for good. I guess I have a new tradition now. Read more
I went today with my daughter, I ate a potatoe and a Chilli. As soon as me and my daughter do the digestion, we both had to... run to our house, to the bathroom. Or the food was due, or poisoned ????. I will never eat there again Read more
I just left here. I was the first and only car around. Arrived at 6:40 waited until 6:45 before the lady even acknowledged the... drive thru. After ordering two breakfast sandwiches, I waited five minutes before the drive thru attendant came to the windowand asked me to pull up to the front door because my food was being made fresh and wasn?t ready. I waited by the front door foralmost 15 minutes. I took the food and began to drive away. I reached in the bag and grabbed our sandwiches and shockingly thesausage croissant was still cold and because of this I couldn?t Eat it. Definitely don?t recommend this Wendy?s at breakfasttime. Read more
It seems like the quality of beef at Wendy's has deteriorated over the years. Ordered my single with no lettuce, no onion.... Received my burger with no lettuce, no tomato. Picked the onion off and ate it.. Fries were fresh and crispy which usually isn'tthe case. Service was nice. Read more