Reviews for Dunkin' in New Hartford, NY
When you go to DD you are most likely trying to caffeinate to get through your day, and you also probably want a... snack..well..this location doesn't have espresso, they can't make any hot drinks other than regular coffee, and they don't havemany of the donuts that are usually in the available selection. Maybe it's just been a hard day for this location specifically,but I opted to get a coolata (no espresso or heating necessary) and they also fudged that up to the point where it was justmashed ice with a semi sour flavor to it, so who knows, but either way I won't be coming to this one again. Read more
Friendly despite being insanely busy from open to close. Burrstone location has some of the best prices of the local DD locals.
I was just about to take a bite of my sandwich when I noticed a long piece of hair in it! So disgusting. Will NEVER be going... back to this one. Read more
Hate to dunk on Dunkin but this place is s-l-o-w inside and out. And an unreasonable amount of time to take and prepare your... order. Not for anyone in a hurry. Read more
I'm done with this Dunkin. Placed my order on the app. Waited in the center line of Burrstone Road to be able to get into the... parking lot drive thru line. Almost two minutes between orders being taken. Took 15 minutes to get to the window, only to gethalf of my order. No apologies for the wait, not even a mention of it taking so long. This isn't the first bad experience here,but it will surely be the last. Read more
This morning I sat in line inside for 10 minutes with one person in front of me just getting a coffee. The woman behind the... counter was moving as if she couldn?t care less about her job. Slow, no expression, no greeting. Took me 5 minutes to get acoffee after waiting the 10. This woman was literally moving so slow I almost walked out. By the time I ordered there were 6more people in line. I believe it was the manager who tried to get help to the front by yelling ?we need help up here?, but tono avail. So for her effort, I give it a two star rating rather than 1. This seems to be a problem at many of the stores in thearea. So, get employees who want to work, or get managers who are willing to light fires under their employees when they stopcaring. If they can?t, then fire them. Then I went to leave a review by scanning the QR code on the door. In that, it asks youfor your store number which is either on the door or the receipt. I didn?t get the number from the door (why would I, you wouldthink the code would have it linked, but I can take responsibility for not getting it) and realized that I wasn?t given areceipt when I got to my destination. The line for the drive through was out to Burrstone Rd with cars waiting in traffic. Evenafter my 15 minutes inside, the cars had only moved 1 or 2 spots ahead in line. I as I am sure it is with others frequent theseplaces to be in and out. When you deal with employees who could care less and show it blatantly, I hurts the store. Not that oneperson matters, but I will think twice about visiting any Dunkin in the area. Read more
Great fast promt service. Happy to see customer service still has people who take pride in there presentation and the way they... grrat and interact very clean organization organized and nothing out of place . A+ Update Just had gotten home in on the firstsip of her Girl Scout caramel coconut Coffee iced she said wow because it was amazing! Read more
Went through drive thru, only 1 car ahead. Person taking orders kept talking to someone else in the store rattling off... different items, of course we think she's talking to us as she has the mic on. Then would come back to my husband, then cut himoff and back talking to someone else. Went on like that for a minute or two thus confusing herself and us. Of course the orderwas messed up, didn't realize it until we drove down the road. By then cars were wrapped around the building to the road. Theygave me hot matcha latte instead of hot chai latte. My label on the cup was for what I wanted. Seriously? Totally regrettedgoing here. Not coming back. Read more