Reviews for Wendy's in New Castle, DE
Although 8 persons working, it took 10 minutes to get a person on the register (in s ide) and place an order. Though once placed... the order came up closer to normal. Hopefully this was only a one day exception to normal operational managerial staffingefficiencies in the (fast (??) Food) industry? Read more
Food served fresh & hot only thing they're so good they always have a long line around the building but they move pretty quickly
If you do not have one of the main ingredients of an item, you should TELL people that when they order, so they can at least... make an informed decision. I would have changed my order from the pretzel pub burger if I knew they had no fried onions left. When I drove back around, after realizing they weren't there, to ask for a refund, they REFUSED and offered me some raw onionsinstead. Epic fail. Read more
They put everything on my kids 3 double cheese burgers when they all should have been plain with ketchup. Fries were not fresh... but hard. And soda/juice machines were acting up. The wait time was ridiculous. Rather you did drive thru or walk in. Oh and thebathrooms needed to be cleaned and no hand soap (big no no). Umm made me question the employees hands. Read more
We have been going to that Wendy?s for dinner every Sunday night for years. Most Sunday nights they are slow, we always go... inside to order our food to dine in or take out. The drive-through lines are very long. They often have problems with theCoca-Cola freestyle machines. Often they cannot scan the app because their handheld scanner is down or some thing. If you havea coupon in the app just show it to them they will apply it manually. Despite everything we still continue going there everySunday night. It is the cheapest place where I can buy the most amount of fast food. Some Wendy?s offer a 10% Seniordiscount, this store offers a free senior beverage (which I prefer), they?ll give you a small soda cup for free. I have neverreally had problems getting a correct order and the food has always been hot despite all the other problems at that store. Therestroom is usually nice and clean and the people are friendly, they just seem to overwhelm easily. Don?t be afraid to stopthere as long as you are not in a hurry. It?s still a very nice Wendy?s, it is our favorite Wendy?s. See you there nextSunday night. PS Don?t park next to building because you?ll get blocked in by drivethru traffic, park in the outside perimeterspots. Read more
For a place that has many new hires training, they seem to be learning at an average speed and are very attentive no matter what... the other reviews say. Yes it's always packed and wrapped but it's in a high traffic location so it's going to be busy. Bestpart about this location is the great, hardworking and soo gorgeous manager Gladyelis. She works so hard and should be offered araise. Read more
So I ordered online about 20 minutes ahead of Time so I can have it ready by the time I get there. We get to the drive thru... window to pick up my order, they say it wasn?t made and I need to order on the kiosk even though I already ordered and paidonline?? Makes no sense but okay. To make matters worse the man at the window ( he has a tattoo on his arm and a long ponytail)had a attitude while he was speaking to us and told us to get out of line and try again ( the line was wrapped around thestore). He said these exact words ?You can get back in my line and try again?. I called for a refund and they couldn?t give methat. Told me to wait three minutes and they?d bring my food to the door. I waited for fifteen minutes and no one came to thedoor and they?re not letting anyone in. The workers are inside hiding and ignoring people rather than helping people. Had to getback in line only for them to tell me to come back to the door and get my food. I got my food but it took an hour and twentyminutes. It SHOULD NOT have taken that long for any reason! Read more
Good service and well designed parking lot. Entrance and exit only lanes so people in the drive thru don?t hit people or get... hit. Read more