Reviews for Royal Farms in New Castle, DE
Stopped in for lunch. Ordered at the kiosk, grabbed a drink and chips and went to the registers. Absolutely no one working back... there. Credit card machine wasn?t working. Tried to go to another register and that wasn?t working either. Finally an employeecame out of the back room, but she started helping a woman who came over after me and ignored me when I asked her a question.After a few minutes of waiting for her to acknowledge me I left. Read more
Fairly new store and already showing age. Not well maintained. Some guy was mopping the floors with rancid water, not... appetizing at all. Bathroom dirty. Shelves not stocked. Just general disarray everywhere. Read more
I gave them THREE stars because of the lady at the check out counter. She was very nice, mature, and understanding. My fear is... when she isn't there the place isn't run correctly. The young ladies that work there while seemingly nice, need some maturity.One was cutting my sandwich and it was clear with the difficulty she had cutting it that the food was old and hard. I asked herand she said it was because it was a tender, her coworker admitted it was the last spicy tender. Ladies just say that. Noonewants old cold food. The nice mature lady tried to speak for them saying the girl was new and didn't know what to do if acustomer didn't want the food. I explained it didn't take tenure in the role to know something is old and cold or not. Shecould see that. The lack of integrity is what did it for me. Look I get it, it's hard work in the kitchen. BUT serving old andover the time food can harm someone. Just cook it fresh. The one young lady kinda laughed and tried to talk about me (gossip tothe newbie)... look no need for that if there's a valid concern. These new kids don't understand valid concerns VS someone beinga "Karen". They label any complaints as such, the issue is that they are literally gonna harm someone. I didn't rant and ravejust asked for a refund. But in the future just make people's food fresh and follow food safety guidelines and it will be muchless work having to remake food or go back and forth with customers - do the right thing the first time and you will work lesshard. Life lesson for them. Meantime my time is wasted and I still don't have a meal. Sigh.... I pray for these young people. Read more
This place is an embarrassment to the RoFa brand. Everything was awful. The floors were dirty and I almost slipped twice, the... bathroom was absolutely disgusting and it had no soap, they were almost out of chicken, the chicken they had was really dry, andthe fries were awful. The best part about my visit was my bottled soda that I could have gotten out of a vending machine withoutfeeling like I need a shower now. On the bright side, I learned that apparently their scratch off vending machine is out ofservice because someone forced their debit card into the cash slot. Read more
Congratulations on creating the dirtiest and most disgusting rest stop gas station! It was impressive how the staff could be so... rude yet so apathetic at the same time. And the bathrooms were probably the most impressive feature?the amount of effort itmust take to not clean what must have been weeks worth of grime is hard to comprehend as the smell hits you from ten feet away.Well done!! [In all seriousness, we were also snuck up on in the parking lot by a young man that was drunk/high while with ouryoung kids that was aggressively panhandling] Read more
I will never stop at this location again. The store is not clean, the staff is rude and the food is absolutely gross. The... chicken tenders were so dry they were inedible. The mashed potatoes were dry clumps and the gravy is literally nothing butgrease. Everything was microwaved, yet the container says "fresh & delicious." I threw it all in the trash. Read more
Third time was the anti-charm. I will never stop here again. Chicken is consistently overcooked, to the point of being... inedible. $25 for 10 tenders that belong in the trash. Do not feed your family Royal Farms Chicken from New Castle DE, ever. Read more
I stopped into this store on my way to work on 11/24. The parking lot is filthy. I walked into the store and the shelves were... all in disarray. Nothing organized. The cashier was loud while joking with another customer and fowl mouthed. I was going topurchase a tastykake, but the cashier informed me she had no change and would not be able to give me change. Go to Wawa up thestreet. For a new store, this is terrible. Upper management needs to check this place during 3rd shift. Read more