Reviews for Sub Zero Ice Cream - New Caney in New Caney, TX
Now I know why the Sub-Zero's closed down. Craptastic! Out of main mix-ins and the employees don't want to be there. This was... suppose to be a birthday treat for my daughter. Read more
They were out of everything when we went there! My kid had to settle on his like 4th choice of what he wanted. The ice cream it... self was pretty good. Just wished they had everything they advertise. The workers weren't bad, just kinda indifferent. Plus twoof the workers were showing some PDA between them. Read more
The ice cream was very good even though they were out of a lot of things! Also it wasn't very clean at first I didn't think... anything about it but the more I looked around the more I noticed how really dirty it was in the shop! And the customer servicewas negative star worthy. Sign wasn't on even though the door said they'd been open for over an hour and a half. I've been toother nitrogen ice cream shops and enjoyed the experience...here definitely not so. Read more
They are out of everything?. Mango,peaches,snickers,raspberry,butterfinger ? BUTTERFINGER AND REESES, strawberries and dulce de... leche .. I come here all the time but this is absolutely ridiculous. Who ever is in charge of order product needs FIRED !!! Read more
I love the subzero franchises and have been to quite a few throughout the country. They were out of a lot of items, which were... displayed prior to ordering. I ordered a sensation ice cream (cherry charge) and she said they were out of waffle bowels. No bigdeal. They were going to charge me full price even though I wasn't getting the waffle bowl. When I asked for a discount sinceI'm not getting everything it comes with, she ended up charging me for a small with 2 mix-ins. That's actually more than my icecream was originally. I eventually gave up arguing because they did not understand if you don't receive the entire product asdisplayed/ordered, you shouldn't have to pay full price (or more than full price). Read more
My experience today was worthy of 5 stars. The young man behind the counter makes the creamiest ice cream. It's heavenly. The... last time I was here neither the building sign, nor the open sign were on. It was as though the girls inside didn't want to bedisturbed. I have patronized this store at least an average of once a week since moving out here a few months ago. I love theice cream here and want it to survive, but I don't believe it will with the lack of customer service from the girls who are toobusy on social media to do the job for which they are paid. Update: today (2.23.22) I decided to stop in again. The young ladywho was working did an excellent job! Read more
The girls working acted annoyed to be there and didn?t say a single word to us the entire time we were there. It was pretty... uncomfortable to talk to someone that didn?t say anything in return. We also paid for orders that came with waffle bowls, butdidn?t receive them. The nitrogen ice cream itself was fun for my kids to watch being made. Overall it was a cool one timeexperience, but we won?t be back because of the service. Read more
They literally had no toppings to put in my ice cream and had a shortage on so many items it was ridiculous. On top of that the... girl working there was as not friendly and didn?t know what she was doing. There was barely any ice cream in my cup and when Iwent to get napkins they were out. They really don?t care because if they did they would at least buy some from the store.Customers walked in after us and left. They will be out of business soon. Read more