Reviews for Dunkin' in New Berlin, WI
Only 1st time there but they really seemed to have it together compared to other Dunkin's I've been to. I was hoping to get 12... pink sprinkled donuts for my girl's party and they had just that! Very kind and accommodating! Read more
I would never go here or recommend this place! The staff have bad attitudes and we waited at the window for 20 minutes for 3... sandwiches and 3 hash browns! And guess what? When we finally got them, the sandwiches were burnt to a crisp and the hashbrowns were frozen in the inside! I noticed this when I got home, so I immediately called and asked for a refund. I was toldthere is no manager. Really? So just a bunch of people running a business with no management? Yea I highly doubt. Literally wentto BBB and had got an email from someone who manages that place and they said they will not be refunding me, of course notbecause why would you? So I disputed it with my bank instead. If you want to waste money on inedible food , go right ahead.Whoin their right minds thought this would be ok to give to people?. Read more
We stopped for a coffee and a donut. We did wait to find out there was only one employee and she was doing her job alone. Drive... thru, counter etc. we felt bad for her but she serviced with a smile. She definitely needs a raise. Great work ethic?s! Read more
This place looks ROUGH. The poor gal at the counter is doing her best as the only person in the store. She was filling the... drive-thru orders, the walk in orders, and the online orders. She was sweet and helpful. The building though? The trashes wereall full, bathroom trash was full, every floor and wall and surface in that building needs even just a simple sweep and mop.Whoever is the manager or owner here should be ashamed of themselves. Why are you not here making this business function on eventhe most basic level? Better hope you all don't get a health department visit. Read more
This location sucks. Employees are perpetually rude, the girl working the drive thru the last three times doesn?t know their... menu and/or doesn?t speak English well enough to take the order and just now I tried to order multiple multiple items ?theydon?t have?. It takes 5 minutes to make a sign that something is out. The last few visits they also prepared the items Iordered incorrectly and didn?t care that they did. I really tried to give them some grace with the way things are right nowwith supply chain issues, but it?s totally this location and not the brand. Do not visit this location. Read more
This was a terrible Dunkin experience. I ordered via drive thru. Their espresso machine was broken, so their options were... extremely limited. When I asked what other options were available, the barista was extremely rude. I ordered a regular coffeeand the lid was not properly sealed, leaking all over my white top and burning me. The coffee was not given with a sleeve andthe cup was so hot it burned my fingers. The coffee was so hot, it was still completely undrinkable more than 45 minutes later. Read more
My order was completely messed up. Everything I ordered was burned, and I never received the donuts I bought and paid for, not... to mention I was given the wrong sized drink. The blueberry muffin I was given was rock hard as well. When my bf called to speakto the manager, she ?was too busy and didn?t have a pen to write down his info? and proceeded to hang up on him because themanager wasn?t there. I?ve worked in customer service before, and the way she handled the situation was totally unprofessionaland embarrassing on her part. Find some more competent employees-you?re losing business. Read more
They were sold out of almost all their donuts!! 5 stars for the 2 ladies working and still cheerful despite customers being... upset. It just means people are supporting their local spot. Picked up coffee and it hit the spot. Keep up the great workladies! Read more