Reviews for Dunkin' in New Albany, IN
I am writing on behalf of my father and my self. The reason of my writing is because unfortunately my father and I had the worst... experience around 7 pm on Sunday Nov 13, 2022. We went through drive through the person sounded like he was already having a badday and was giving attitude. We pull up and out of the three orders he messed one up it was just a small coffee with extra creamand sugar. I asked politely if he could change bc he added peppermint at first he argued and then finally took the drink andchanged it. After tasting it we noticed the coffee tasted burnt and had no sugar and little cream even though I stated extraextra cream and sugar. We went in to the store to ask a refund he didn?t want to and insisted I?m changing the order instead atthis point we weren?t pleased with the service and all we wanted was a refund on the small coffee. As we were waiting my dad puthis had in the counter which was so dirty and sticky he asked the young man if he could clean it , keep in mind we?ve beenwaiting for 15 minutes waiting for a refund he didn?t want to do. He then said ? we clean it when we want to whenever we wantto? my father said ?excuse me?? The boy continued to argue my dad asked for manager which wasn?t there. As we?re walking out thedoor the boy boy continued arguing and was initiating violence saying ?you can try to fight me but I?m a minor?. We never hadthe intention on violence. My dad has served the air force for 25 years, walked in with a Veterans hat, a trachea , and a canebecause he just had a knee replacement. My dad loves Dunkin? Donuts and has been going for years. The boy had all his friends inthe restaurant as he?s so called ?working?. This is so sad it makes my stomach hurt watching my dad go through this experience.I am hoping I hear back from you all, my father deserves an apology. The address to The Dunkin? Donuts we went to is : 3012 StJoe Rd, New Albany, IN 47150 . Thank you. Read more
I look forward to coming inside and getting a large coffee with 2 creams every Sunday. The coffee is always fresh and delicious.... The staff very courteous and the service always fast and friendly. Read more
I stop by quite occasionally to get a Large Iced Latte in the mornings. Last week I order two snackin' bacons, 2 donuts and my... usual latte. Thankfully the cockroach in my bag of bacon crawled out right before I was about to eat it. I was already at workand it was too late to go back, so I sent an email on the contact us form for Dunkin. Got a call shortly after from Nikki toassure me that they sent pest control immediately and I could go back to the store for a refund. I went back twice the next day,no one knew what I was talking about or could process a refund. I have reached out 4 times with no luck. HIGHLY DISAPPOINTED INDUNKIN DONUTS and the cockroach I was served for breakfast. Read more
Nice, clean store. Great donuts. Someone needs to tell the young man who was working the counter this morning the difference... between Bavarian Creme and Boston Cream. He tried to tell me they are the same. They are not. This gives your store 4?s insteadof 5. Read more
Wasn?t quite as good as it usually is. The young boy that works there with the blonde hair was not working he knows our orders.... The other guy got half the order right. Usually get the cold foam cold brew with four sugar for cream and he just added onesugar one cream. Sorry I don?t like the coffee taste too much. Read more
I had 10 loaded into my dd perks app. When I pulled up the app in their parking lot...no money in my account. They also don't... offer blended on the menu, which is what I originally wanted. I'm giving stars simply because they have more sugar free flavorsthan certain other coffee shops. Hazelnut, toasted almond, coconut, vanilla, blueberry, raspberry are the sf flavors currentlyoffered at Charlestown Rd new Albany Indiana location. Read more
I visited again on National Doughnut Day...the smiley, happy guy in the toboggan is working again...sending out good vibes to... start my day! When he is there service is exceptional...your order is taken, you go to the window and zoom you're gone...no morelong lines. Oh and i love the little dip stick plug for my coffee (see picture)...no more fighting with that darn flip top. Whata great way to start the day! Read more
Their service is WAY better than any other coffee place I've been to. Highly recommend.