Reviews for Tim Hortons in Ottawa, ON
I just want to buy a cup of white chocolate, but their employees can always find all kinds of reasons to tell me I don't have... one.I haven't bought it for a month in a row. I will never come to this house again. Read more
Big guy who takes order on drive thru has the worst customer service skills. He is so rude and does not know how to talk to... customers.Then they gave us the wrong order instead. I asked extra butter on my bagels and no bagel was even close to that.Really disgusting service and food. Please check your items before you leave. Read more
Got a coffee on sat night at 9:35pm and asked for less ice and found 20% less coffee and the girl who served me, told that ice... coffee without ice comes only this much Read more
Don?t like this location. Ordered a medium French vanilla through the drive-thru and was told to pull someone would bring it... out for me. Ok? Pulled ahead, waited for 12 minutes and finally got irritated and went inside. 8 people standing around, I askedfor my FV guy was super rude and must have hit the small button on the machine because my cup was barely full. Moral of thestory, stick with Starbucks. Read more
Service is too slow People who order after me got there food and i told three times that my order is not ready yet but they took... 20 minutes to do my order and also they mess up my order. I order a croissant grilled but they burn it Read more
Very slow service,the drink I ordered. Looks nothing like,the one I had yesterday. At St Laurent shopping center.
Lineup might be long but the service is fast. The young servers are very effective and professional. Coffee is very hot and... the server took the time to warn me the coffee is extremely hot and put a sleeve on the cup for me. I really appreciate that. The donuts are fresh although it?s almost 10pm. I?ll return for sure. 5 stars. Read more
The morning staff at this particular store is very gentle and welcoming. On the contrary, the evening staff is worst. Especially... the Indian girl who works at night (between 10pm - 10:30pm on 12/7/2022). She has no idea about customer service, and isextremely rude. She behaves like she owns the store. Tim Hortons...if you read this, and if you genuinely value your customerthen you should ask your night staff to be little polite. Just like them, there are other people coming from a tiring andfrustrated day, and they just want to have some dinner. A little decency from your night staff would be really appreciated. Ifthey cant handle customer, then ask them to not take any orders or switch with someone who knows how to interact with thecustomer. Read more