Reviews for Tim Hortons in Nepean, ON
The service is TERRIBLE what can I say. You can be the only one in drive through, no one even at the window and wait ten minutes... for someone to take your order and then wait another 5 at the window for 2 coffees, this could be morning or afternoon orevening or night Anytime we have gone 8pm ish there?s NOTHING left food wise. No doughnuts, timbits (other that biebs which aremore expensive and even my kids won?t eat them) no muffins no cookies no bread nothing. Oh they have bagels but ?they can?ttoast them? Spoken with manager multiple times who insists they throw out tons every night and this is a one time occurrence(each and every time) The staff don?t seem to even care a customer is there. You pull up to the window and they simply hand youthe debit machine without even looking you in the eye, telling you your total or acknowledging you in any way and they continueyapping with their friends. They pass you your order and don?t say a word Going inside isn?t better. They look like they wouldrather be anywhere else than serving you. A few times we have gone to dine in and never once were asked for vaccine info Lastnight was the last straw, McDonald?s is 2 seconds away and now has our full business Edit Months later and still OMG. I go onlyfor the hot chocolate because it?s actually good. Almost every time we end up with it ?full? as seen in the photo attached. Theydon?t like you asking for a top up either. Like it?s a huge ordeal. Read more
Saw a big wasp feasting in the doughnut section. The curly-haired boy with specs at the counter didn't seem to care much about... it. Was quite rude rather with the whole order. Tim Hortons has lost my respect. Also, 2 minutes post this incident, saw a flyas well hovering above the chefs there. Its absolutely unexpected from such a prestigious coffee chain. Read more
I ordered french vanilla this morning and found a fly in it. I was devastated and in complete denial that it would have happened... at such a reputed restaurant. I started to throw up (imagine taking a sip of drink from a lidded cup and discovering this) I wasin tears and called the restaurant immediately. The manager said that they do their best to control the damage but this is notcompletely preventable. I was offered a new drink and/or money back. I denied both because this wouldn?t fix the problem. Iasked for quality assurance and employees to be fully attentive to customers orders but this wasn?t guaranteed either; forgetabout my peace of mind. Tim hortons completely lost my trust and I would never order anything specifically from this location. Read more
One of the worst Tim's in the country. In the middle of lunch hour they had one cashier and one sandwich maker who prioritized... the drive thru before in-store customers. She made 12 drive thru sandwiches before she made mine. Customers had to demand twoand three times just to get basic items like doughnuts and soup that required no prep. If it thinks drive thru is moreimportant, then don't allow walk-ins because the last time I checked, we paid the same price as drive thru customers! Read more
Really bad experience here , ordered 6 pack of doughnuts, cashier puts in 12 pack but didn't notice until I paid. Asked told her... I was charged for a 12 when I wanted 6 and she gave me attitude "how come you didn't tell me" well if you paid attention thiswouldn't happen. I was polite and don't deserve to be scolded this early. This cashier shouldn't work here and I am disappointedat this service. Read more
Owner has severely understaffed this location. Serving time was more than 5mins per customer. Not an isolated incident, this... location always has long lines, service is always slow. Shift supervisor was wasting time stocking and mucking about in the backwhile customers were lined up to the door. Read more
Just an all round average Tim Hortons. Fairly clean, modern design, and quick service. Not perfect but overall a good place to... eat. Read more
A nice Tim Hortons at a busy location. Always a good place to grab a coffee or snack. The drive-through area is quite busy,... while the dine-in space is often empty. Read more