Reviews for Thai Express Restaurant Nepean in Nepean, ON

Food was average. This his a very gross and dirty restaurant. Washrooms looked like they have never been cleaned. Dirty sinks.... Dirty floor. Dirty mirror. Dirty toilet. All the tables are pushed aside and the eating area is filled with boxes. What minimaltables there are need to be wiped down. Badly. Don?t go here. It?s clear they don?t care at all for the customer. Read more

Very disappointed in my visit today. Ordered a Thai soup with beef and imperial role with plum sauce. No plum sauce in the bag,... got a chicken soup instead of beef, and the broth may as well have been water.. it was tasteless. Couldn't return it because Iwas already back to my work site. $18 could of gotten me a sit down lunch at a nearby restaurant if I had the time, so this wasbeyond frustrating. 2 stars because I only waited a few minutes for the food, but maybe if they took their time I would ofgotten the correct order. Read more

I have visited a few times now, and I work next door. It is always fresh, and tasty. A little expensive but the portion is... deceiving. The small box fills an entire plate. 15$ for a pad Thai I can split into 2 meals. Read more

Used to go here and the food was great. Recently I went twice. First time, I got a terrible soggy pad Thai. I thought I would... give them a second chance and went back and ordered the same thing. Once again the quality of the food was even worse and thestaff were just so cold and dry and unfriendly. Not to mention the seating area of the store has turned into their storage withso many boxes. It looks so bad and unclean. Won't be back sorry Read more

We just ordered a mango salad and 2 shrimp spring rolls. The shrimp rolls were disgusting and premade. The rolls and mango salad... had brown, wilted, stinky lettuce inside with 2 tiny pieces of shrimp and a mixture of old brown cilantro and mint. The mangosalad had dry slices of mango, cilantro and a tone of BROWN, STINKY LETTUS. We got a refund right away and I reported them tocorporate. The service you received from the cashier is beyond disrespectful and unprofessional. This place needs brand newstaff or it needs to be shut down. DISGUSTING!!!!! Read more

THIS IS THE WORST THAI EXPRESS IN OTTAWA!!!! I payed nearly double for extra chicken and noodles .. and the food I recieved... could fit in the paper boxes they give for regular price. This is the 3RD TIME out of 3 times this is happening. The cook staffalso dont really care..Honestly, if you want better service, to get what you pay for, and more friendly staff, order fromliterally any any other Thai Express in the city!! Read more

Ordered two pad see ew combos and was missing one drink and one veggie roll from one of the combos. On top of that there was a... piece of plastic in one of the pad see ew's. Would probably avoid this Thai Express location next time. I have ate at many otherlocations and it has always been excellent. This was not. Read more

Nice service. No line up at supper time. COVID measures are in place. The place is clean and well maintained. There is no... possibility to eat inside, at the time of this review which is August 2021. The meals were prepared in a timely fashion. Beprepared to live a tip before you can tap if you are using a card. Read more