Reviews for Starbucks in Nepean, ON
Had the pumkin spice frapp and it was pretty good. Waited a bit compared to previous startbucks but its all good. Really nice... inside! Not many seats though. Read more
Typical wait time exceeds half an hour to sometimes over an hour for mobile orders. Walk-ins take priority over mobile orders.... Worst Starbucks in the City for sure. Read more
I love this place! They are so sweet and so patient! The employer named Jam is very amazing! They helped me with my caramel... order! They are so friendly! Very wonderful experience! :) Read more
Girl making my breakfast wiped her face and mouth with her hand then continued making my sandwich. Repulsed I tired to get... managers attention but she just stood there ignoring customers and doing something pn a tablet. Ugghhh. What happend to thislocation.... Read more
Absolutely terrible customer service. Avoid this Starbucks! Using the app I called in a mobile order a half hour before I... arrived to pick up 4 scones. When I arrived I could see my completed order not in the mobile order pick up station on thecounter but on the back counter. When I enquired about my order I was told I needed to wait. When I explained that I could seemy order and I ordered in advance because I was in a hurry I was told there were others ahead of me. The barista proceeded tomake drink orders while conversing with regulars and ignore me for 10 mins before another barista came out of the back room. Shethen instructed the barista to hand out the completed mobile orders. The staff were rude, unprofessional, and uncaring. This isnot my usual location and I will not be returning as it seems that regulars are the only customers that get professional andconsiderate customer service. Read more
I went through the drive-thru I ordered a strawberry funnel cake Frappuccino with caramel crunch topping! I drink I order all... the time as it's my favourite, they put no strawberry in my drink anywhere except for a tiny bit on the top when I asked thegirl where all the strawberry was she tried to tell me but that's the only place they add strawberry to the drink. However Iknow that that's false and this might sound silly but every time I get Starbucks I posted on my Snapchat and I save it to myphone. So I asked her basically to remake the drink because I wanted strawberry like it's supposed to she denied making me a newdrink handed me a cup of the Strawberry mix and more or less told me to fix it myself!!! Now please tell me how I'm supposed toremake a drink while driving with none of them machines and one like this boggles my mind. Starbucks is not cheap and I am avery good customer however I will never come back to the Starbucks on Robertson Road. I think I would honestly just teach yourdrive through stuff to be a little more patient I know it's busy I know drive-thru can be hectic and it really keeps you on yourtoes as I work drive-thru before so I completely understand however if you're having a bad day don't take it out on thecustomers and if it's an order's wrong and you need to remake it and not handed to the customer with attitude and say no I can'tI'll give you a cup of strawberry puree and you can do it yourself. #disappointedcustomer THIS IS WHAT ITS supposed to look like???? #takenotes Read more
Great and convenient location, with all the drinks and treats that you've come to expect. Premium products with prices to match.... The location is kept clean and there is plenty of parking. The staff are pretty prompt and diligent with what they do. Read more
I love Starbucks for its atmosphere and coffee (but why can't they serve a light roast?! Maybe I'm too Millennial I... guess.). This particular location has gone through a serious shift in staffing, from a minimal crew that was persistentlyswamped, to something that appears much more manageable. Rather happy for them! All of this is probably due to the broadstaffing issues which means that it's great to see them apparently come out of it. Read more