Reviews for Boston Pizza in Nepean, ON
Can't complain about BP, service is good, food is, as my daughter would say, "so yummy", and the new fall menu items, gotta try... more. Highly recommend this location Read more
Pretty disappointed with our service last night. My group came in for dinner, we ordered, and the server forgot to put through... one person’s order. I understand that mistakes happen, and I did feel bad for the guy, but to be fair it is your one job. Whatgot the mother of this person and several other people upset was that he suggested splitting the sand which of the mother (whoordered the same thing) while they rushed the food. It wasn’t the right thing to say. We all ordered our food and want thatfood. We shouldn’t have to split our food for your mistake. What was really upsetting was that the manager only wanted tocomp the meal at 15%! What a slap in the face. My friend was very hungry and had to watch us finish our meals before she gothers. How is that acceptable?? Thankfully, the server managed to get the manager to agree to 50% discount, but it should havebeen free. Gordon Ramsey would have chewed everyone out. The manager didn’t even have the courtesy (or gall) to explain thischoice to us in person. To add salt to the wound, after this mistake, the server rarely came around again and we had otherservers dealing with us. We never got asked how the food was. No one came to refill our water or offer to get more beverages.The Molson Canadian tickets didn’t work either. We were not rude, we did not berate the server, and this is the service weget. Shameful. The worst I have ever experienced at a restaurant. Food was also bleh. One step above Pizza Hut, and the priceswere too expensive for that. Read more
Food was great, the pizza and wings were extraordinary :) But not a big fan of their alfredo pasta :( Excellent service, nice... staff. I hope they pay more attention to table cleaning! Read more
Very slow service. Food was good but could not help but notice the portions seem to have shrunk considerably but are more... expensive. May be an industry wide thing but for some reason seemed particularly evident here. Read more
My experience here was fantastic! Honestly the best Hawaiian pizza I've tasted in a very long time! The server we had(Cordelia)... was polite(not in the rude way some servers are) and professional. I highly recommend this location. The best location(BostonPizza)I've been at in a long time. Read more
Stay away from this place We stopped at this Boston Pizza for supper with our daughter and grandkids. It was a horrible... experience from the sit down. Other tables received their order even though they arrived after we had placed our order. Chicken Parmesan is served on a bed of pasta. But not here--- if you expect to get a normal Chicken Parmesan eat somewhereelse. when I told the waitress that this was not what I wanted she basically said that is the way they serve it and didn'toffer anything else. The side Caesar salad was ordered with the dressing on the side and arrived with it dripping all over theplate. and the answer to that was the same. At no point did she attempt to make it right. So we finished our meal, at leastthose of us who got something close to what they ordered, and was getting ready to leave when she walked out with a plate ofpasta saying that she spoke to the manager and this was to make it right. That was about 25 minutes too late at that point. SOI paid the bill, left no tip, when I saw that the meal I had ordered but did not get was still on the bill. SO I went to seethe manager. Well that was a great waste of time as she had no idea that there was a meal that she had supposed tried to fixwith a plate of pasta. Told her the whole issue and instead of refunding the meal offered a gift coupon... Like I would becoming back there. It was over priced, watered down soft drinks, poor service, and food that was below average for anyrestaurant let alone one that likes to bill itself as above the norm. Stay away from this place. Read more
We’re from Toronto and go to Boston pizza a lot so we were curious how it would be in Ottawa. I got to say, our waiter Nathan... made the experience fantastic! Took care of us to the highest degree. His energy and attention to detail was amazing! We wouldcome back here just because of him. Food was good and glad we decided to try this location out. If you come here, ask for Nathanand you’ll have a great time and not have to worry about service. Read more
It's been years since I last was in one of these, well before the pandemic. The food had good odds of giving me severe... intestinal distress, so I was a bit hesitant when a friend suggested we go here. No issues at all from the food, it was tasty,interesting and generally what you expect from this type of place. Good service, of a bit alow with the bar drinks, but overallhappy with it. Read more