Reviews for Jimmy John's in Nashville, TN
I usually order from this location 2-3 times a week. I am sorry to say that there customer services has steadily gone down at a... consistent level. I ordered food for delivery yesterday at 2 pm by 2:15 the order said out for delivery, I work literally in thesame shopping center as the restaurant. 30 mins later still no delivery, so I called the store the person who answered the phonewas extremely rude and told me the deliver driver got into an accident, I said no problem I understood and asked if there was aETA. I was told the manager was out delivering the order as we spoke. I said ok thank you and was promptly hung up on midsentence. After another 30 goes by the ?manager? brought the order in. I asked politely how long my food had been sittingbecause I didn?t really want to eat a soggy sandwich, to which I was told it was just made, when I explained that I called thestore and was told the driver got in a accident she rolled her eyes at me and said she didn?t know who I talked to and thereOnline delivery tracker was always wrong. I explained again that it had been over an hour since my order was placed she told methat everything was fresh I said ok. Once she left I took a sip of my sprite and there was no way it was just poured all the icewas melted and it was completely flat, I opened my sandwich and it was hot like it had been sitting out in the sun in 90 degreeweather. I am so tired of dealing with poor customer service from this location. There quote on quote management is horrible andrude. Read more
Get food and a wonderful staff! I frequent once a week at least and the owner and his staff are super friendly. The Vito is my... fav. Read more
Good food. Typical chain restaurant. Cleanliness is good. Quality and price of the food are fair. The staff is friendly.
Freaky slow delivery taking over 30 mins for the last three orders placed through JJ app. I gave this place another try today... and got not only the slow delivery, but also hair in the sandwich. They used to do better but I learned not to expect from themafter recent disappointments. Read more
Customer service is an A++. My fiance and I just grabbed lunch here and my fiance managed to spill his coke all over the front... seats. He ran in to get extra napkins and the manager ran out to our car with an extra roll of paper towels and let us keep themto clean everything up!! Completely went out of his way for a little accident that didn't even happen IN his store! Incredible! Read more
If our today's delivery order was our first, we would never ordered from here again. Before I talk about today I want to say we... have ordered from this store at least a dozen times and the food and service have always been excellent! Today was a differentstory. It took them a half hour to get the order to us and then we were short the pickle. It took another 30 minutes to get thepickle. I ordered the pickle to go with the meal so we waited, and waited. By the time the complete order arrived the sandwicheswere soggy and not much fun to eat! Because our earlier experiences were good to excellent we will try them again but they onlyget one more chance... October 9: We gave them that next chance and we got 2 excellent sandwiches in amazingly fast time! Read more
In addition to providing delicious sandwiches, this store's staff is amazingly FRIENDLY and FAST! My sandwich was ready before... I'd even finished paying. Keep up the great work! Read more
Hit them at lunch time and space was very tight. Had to share a table with a nice couple. Others ended up having to eat in there... cars. Good sandwiches as you would expect. Read more