Reviews for Back Yard Burgers Corporate Headquarters in Nashville, TN
I need my refund from 7/16/2022 $38.65 from an online order that I never received! The man that answered the phone after the... online order said we don't have buns, hamburgers or staff so contact the main branch for your refund! This is ridiculous! Mightas well close the Gastonia location up! And don't take any more orders online if it's this bad! Sad! Read more
You have to wait several minutes before anyone will say anything to you on intercom at drive thru. They only do 1 order at a... time, absolutely ridiculous. I thought they were closed and it's 4pm central. This is the Elm Hill pk in Nashville Tennessee Read more
ordered 2 burgers last night and when I got home and opened up they were not cold but lukewarm. I have always loved your... burgers until last night. the location of this was on 5091 Park Memphis tn Read more
I wanted to put 0 stars, but it will not allow it! Awful! Rude and disrespectful. We waited forever and our food order was... incorrect. Our 2 black and blue burgers were not even in our bag. Whenever we we?re trying to get their attention the staffignored us. When they finally opened the window they rudely said,?Let me see your back!? After 2 different dug all in our bagthey threw 2 half opened 2 black and blue burgers in our bag and very rudely handed us back the bag. No apology at all. Thisrestaurant should either close down or start over from the top to the bottom. They should learn restaurant etiquette in dealingwith customers. My husband and I were both very polite the whole time. We both work as professionals with the public each day.Awful! Read more
Each time I order my special burger and pay extra for two toppings they barely put the toppings on. The last time one of the... toppings was completely missing and I contacted the store. The manager said she would send me a coupon to my phone and I neverreceived anything. I?ve been trying to fill out the comment form on backyard burgers website and it never goes any farther thana date. Food is good when it?s prepared correctly but customer service is not that great at all Altamonte Springs Fl Read more
Ordered food, got someone else?s order, called the store, voicemail full on all 3 options. Contacted corporate twice with no... callback. Went to the store and asked for the manager, was told to pull to the front door. 15 minutes later nothing. Still nocontact, still no food, still nothing from Backyard Burgers. NOTHING!!!!! Read more
Was at your Collierville TN location this morning and they completely messed my order up. My receipt shows correct but what was... in my bag was so incorrect, it's not funny. Plus it was burnt on one of the items. I live about 1.4.5 hrs away and cannot justjump in my car and head back over to have my order fixed!!! When you try and reach out to the store, no answer + it rolls into avoice mail system which funny enough is full. So I cannot reach anyone. I tried to call other stores in the Memphis area hopingthey could reach that store to have someone call me with a response /resolution and it's the same thing at their end ????. So Ifinally called corporate and gee, get the same result-- voicemail which is FULL!!! BACK YARD BURGERS doesn?t care about it'scustomers anymore. Just taking their money and sending them out with food that's burnt/not what they ordered. That's a rip off!Wonder what the BBB would say????????? Read more
Ordered classic comb and a classic burger, lady could not get right until 3 try. Order was ordered inside, she said would be a... few minutes, said no problem. Couple of min. later she said waiting on fries ,to have seat, told would stand. Woman preparingfood told me I had to have a seat because she didn?t like anyone watching her. Told her to refund my money and cancel order.She was not using gloves, she did the refund on touch screen register and went back to preparing food, did not wash hands andwould not give her name when I ask for it. I have been picking up orders just about every week there, will not go back. It islocated on Houston Levy, Collierville, to. Read more