Reviews for Pollo Tropical in Naples, FL
Ordered lunch for delivery with the office staff. Asked for a Caesar Salad with chicken. Cost $8.19 plus tax, delivery fee and... tip. I received a side Caesar for lunch. Tried called to dispute and no answer. I basically paid over $10 for a side salad. It?sso frustrating that people can?t pay attention to detail. Receipt shows exactly what I wanted. A year ago I left a review forsame reason. I actually went to location and placed order in drive thru. Asked for tropichop bowl with chicken rice beans etc?.All I got was the rice and chicken no toppings. I decided a year ago I would never return, lesson learned. Don?t waste your timeat this location and definitely don?t pay these crazy high prices for delivery services cause you won?t get what you paid for.Oh and tried called to speak to someone for a refund and no one answers phone. Read more
Good, but not as good as the one on Collier Drive. My wife and I waited and waited while the counter person had lunch on one... occassion, and got a ;whole lot of attitude from a different counter person on another occassion. Some of these peopleshouldn't be working with the public. Food was good. Stuck to the basics with the Cuban sandwich and chicken with rice andbeans. Good food, lousy service. Read more
I?ve been going to this particular restaurant since Albertsons grocery store was around, so over 12 years. Today, I ordered... crispy chicken TropiChop, no beans, side of corn and two sides of sweet plantains. I also ordered white rice and beans to eatlater. I realized that the cup of corn was 10% full so I went in and asked why. The manager was SOOO RUDE, I was shocked.Simple question turned into a back and forth about the corn and how ?I ordered? incorrectly. The manager stated her name wasTUTI and that they gave me a small corn portion for my TropicChop. I advised her that I ordered PLAIN TropiChop for a reason andthe SIDE of corn will be eaten separately. I also advised her that I?ve order this EXACT meal everytime I visit and have not hada problem before! I told her that I was willing to pay extra for the right amount of corn and she then asked me to bring back MYENTIRE ORDER to ?cancel? it out to re-ring up the order to charge me the $2.99 for the corn. I did NOT trust them with my foodafter that and told her to refund my ENTIRE order. I went back to my car and gave her back the order for a full refund. She washesitant to do so and was having a side bar conversation in Spanish with another woman who was angry and talking bad aboutme! Let?s just say, I will NEVER step foot in this place again! I?ve ordered catering through them, I?m here for lunch anddinner regularly! Never again. I?ve worked in the restaurant industry and this is NOT how a ?manager? should act withcustomers. Very rude, disrespectful and straight up nasty.. very disappointed! Read more
Just ordered from the drive thru and ate in the parking lot. Minute I opened up my 2 piece with one side, I said the chicken is... old. Very dry and just plain old . Didn?t even eat the leg. This is how it came to me. Read more
I love the food from Pollo Tropical! This time I ordered the TropiChop Bowl with Black Beans, White Rice, Lettuce, Tomatoes,... Corn, Onions, Peppers, and "Churrasco" Steak. I have to be honest, I always add at least 3 little salt packets to the TropiChopBowl with Churrasco at Pollo Tropical because I understand that many people have high blood pressure and they cannot have salt,so I'm cool with that. I usually drink water with my meals. And all that delicious meal costs less than 6 dollars! One morething, they offer Free Wi-Fi at the restaurant I highly recommend Pollo Tropical! Delicious food for an unbeatable price! Read more
The worst place ever! The chicken is always undercooked & pink/bloody. I tried to give the benefit of the doubt many times,... understanding that workers may have been tired but I am TIRED OF WASTING MY MONEY. I?ve literally gotten sick from eating here,my toddler as well. So dissatisfying & disappointing. Disgusting. There is no excuse. Read more
Pollo is a great place to go for some healthier fast food opinions. They have amazing chicken on the grill. They use spices and... make great sauces to pair with your meal. I always love their cilantro garlic sauce. You must try it. And their mango green teais to die for. Never had mango tea that tasted so natural and not overly sweet. Lunch time can definitely get busy for the rush. Read more
It's always a treat to come here. The staff is friendly. The food is excellent and the prices are great.