Reviews for Panera Bread in Naples, FL
I just ordered my lunch and ordered a drink and you charged me for it but I did not get it. Soup was cold. Very Disappointed in... Panera. Service and quality of the food has gone down hill. Very disappointed. Read more
This is my 2nd time to this location but a faithful customer to Panera in Fort Myers. I always get the same thing: pick 2, broc... cheddar soup and a toasted blt. I always ask for my bread toasted and they honor that. I came today and was told my toast couldnot be toasted and the lady handling the food argued about it. Wondering why the toast can't be toasted- she said "we nevertoast any bread here." Really disappointed. Read more
Such a great staff! Love Londyn and Skye always so helpful and making recommendations!!! I stopped in here one day because I?ve... never had Panera and they keep me coming back, love the Mac n cheese and brownies ?????? Great service! I myself am a manager ata restaurant, and I can tell this staff is very proactive. Very clean and everything is always restocked, beautiful, keep it up! Read more
I placed a delivery order yesterday. This is what I received for my Chipotle chicken avocado melt. So disappointed. I never... experienced such thing and was so surprised that I have almost nothing to eat for lunch. Read more
Spent $33 for horrible experience and food. Placed order on app, within 5 minutes was notified it was ready. I knew it would... not be ready so I waited 15 more minutes. Went in and there were 8 people waiting at the pick up window. So much for theconvenience of ordering through the app. 25 minutes later I received my bag. The girl behind the counter was working veryhard, not her fault, obviously needed help. I quickly look through the bag, was missing chips, she gave me the chips. I leaveto get back to work, unload the bag and a cookie is missing. Not a big deal but when you pay $2.79 for one cookie it is. Thefood was NOTHING like the pictures. The /2 Turkey BLT, at $7.59, had 3 thin small pieces of turkey and 1 hard piece of bacon. The BBQ chicken had barely any chicken on it and the bread was burnt and hard as a rock. Pictures below are of what they marketas their food and what it actually looked like. To find a positive the Mac and cheese was delicious. Something has happened inthe last couple of years as this Wiggens Pass Panera used to be so good in quality, appearance, and experience. So sad Read more
Both locations, Naples Blvd and Wiggins Pass/US 41 has decreased very badly. I had visited many times those locations. There... where no hot water, the other location the hot water was cold. No coffee at service station. No cream or milk. No handsanitizer, No Butter ???? for the bagels ???? we bought. The recently time there where no butter and on top of that no plate formy bagel, they didn't even mentioned that there where no butter, they just served our bagels plain and dry I have go and getcream cheese, and that's ok but I'll will be wonderful if the mentioned at the counter so we can choose something else and nowaste time waiting in line again to get cream cheese because who can eat a bagel plain and dry? At least not me????. Panera it'susually know for very good, fresh and healthy fast food. But for some reason for real it's decreased so badly. I can be herementioning many things on the last experiences I have had here. Hopefully the owner do something to have a better service onthis 2 locations! Read more
The food was good and the place was clean. I ordered the tuna sandwich and a strawberry banana smoothie. I would have scored... this place higher but I noticed one of the workers was not wearing gloves and was handling food. This is concerning since I alsosaw her also adjust her mask while setting up the plates of food, potentially transferring whatever she had on her mask to thefood. Read more
Place is run down and the staff is slow. The coffee was cool and no honey. I will continue to go but I see the place on a slow... downward spiral. Read more