Reviews for Great American Cookies in Naples, FL
went to mall to get clothes & stop by to get snacks on our way out. tasted Fresh and sweet will come here again when I'm... visiting naples. also covid-19 compliant and friendly staff???? Read more
So good! Got a cookie cake and the design was exactly what we asked for. Not to mention it tasted great!
Standing here waiting for cake that I pre-paid for online several days ago to be pick up at 3pm. I called this morning to speak... to a manager about picking it up at 2:30 and was told ok. Only to arrive and be told they were supposed to call me and it wasgoing to be another hour. Now I am watching as the piece mill the cake together because the size I ordered isn?t even baked. If the party wasn?t a surprise and in a few hours I would ask for a refund and walked out. Now being offered a discount on afuture cake which does me no good and I can?t rely on the business. Read more
Not friendly employee refused to take my Birthday cookie cake order over the phone. Said the only way I could order was over... the internet. After hanging up I called Publix and ordered over the phone and the cookie was ready a few hours later. Horriblebusiness practices, no wonder the customer rating is so low. Read more
Ordered a cake for my baby shower and it came out with two different fonts and looked like a child did it. Decided to give them... another chance and ordered a cake for my TWIN siblings birthday and they only put one name and smeared off the second namebecause it ?didn?t fit? as well as making the lettering for the entire message sloppy. While waiting to place my order alongwith 3 other people, the only worker that was on duty was on a break sitting in the food court! While their cookies are amazing,they will not be getting my business. They need to hire people who actually know what they?re doing. Read more
I just got 2 cakes for my sons 4th birthday and both came out beautiful and delicious. George and Sally are running it great.... George put wonderful detail in my sons Ninjago cake and all the kids and parents were in aww with the design. I will always comeback to you guys. Love you guys!!! Read more
Very disappointed with the customer service! While picking up my sons birthday cookie cake he was made fun of for the design of... the cake. The cashier went as far as making fun of my son saying he was way too short for his age, while laughing about it withher co-worker. I will not be returning! Read more
With this Napless, FL location being under new management the products and service are now outstanding. Everything is baked... fresh daily and the place is neat, organized and spotless. I ordered a cookie cake and it was moist and fresh and trulydelicious. I highly recommend this establishment for all your cookie/cake needs. Read more