Reviews for Wingstop in Naperville, IL
Ordered a bunch of food meals with a la carte large thigh bite and was given a large boneless chicken instead of thigh bites ... Called back up to restaurant to inform mistake and manager Gabby was very rude. She began to tell me that she prepared my orderpersonally and the bag said thigh bites. I told her that this was not what was put in my bag and she began to argue and go backand fourth with me because she personally fixed my order. Very unprofessional and although people make mistakes wanted to bringto her attention so I could bring back. To make a long story short, I brought the chicken back the next day and low and beholdthey were boneless chicken and Gabby was no where to be found, although she left my receipt and info at the register. The ladyat the register was very polite and said I would be refunded on Monday which is 2 days later because they can't do refunds on aweekend. No other compensation was even offered after I drive over 20 minutes for something that the manager did not evenapologize for. Gabby needs to get manager training and know how to deal with situations and know how to speak with customers. I definitely will not be back to support this particular location. Read more
Mango Habanero isn't as spicy as before. No outdoor seating. Great staff, fast service. Not super loud inside like b-dubs so you... can actually have a nice conversation with friends. The Blazed n Glazed sauce is different, but not spectacular. It'sstrawberry, hemp seed, terpine, and cayenne. Free refills inside. And a good amount of parking available. Mobile app is easy touse Read more
Ok so... I tried a new Wingstop location. I'm really trying to give them a go ! However, you know I am gonna be honest. Wings... were still dry and hard and the customer service was less than cordial. I like service with a ????. Here's what happened Iplaced a mobile order for 5 Piece combo wings boneless with Cajun sauce and fries and the fountain drink is included. So, whenI arrived at the location I called to see if my order was ready for pickup and I happen to see the Coke Vendor fixing the drinkmachine. The locations only have one machine so I wasn't sure if the machine had been repaired. I asked the lady about it andshe says "don't worry about that" so I asked again is the machine working ? She then replies in a very negative way. "Yes". So,I replied ok thanks. I proceeded to go inside to pick up my order and she pointed me out to a Man behind the counter and he thenasks for my name on the order which I had already given to the lady by phone before going in. I know this is a long review but Ithink it's a good reference for anyone who wants to eat at this location. It's sad that great service is rare lately in theseplaces that are in need of loyal customers to adjust the way they treat customers and put time and effort into making food freshto order. My classic 5 wings with lemon pepper were dry and overcooked. I will have to pass? Read more
My girlfriend and I walked in and were seated at a table that clearly hadn?t been cleaned yet. It was filthy. After about 10... minutes, a girl finally came over (4 pm on a Saturday, not busy at all) and asked if we wanted something to drink. When weordered our food, my gf asked about the mild rub for the wings and we were told, ?it?s salt and pepper. I don?t even know whywe charge extra for it?. When the food arrived, I asked one of the employees for another container of blue cheese dressing formy wings as the first one was half empty ($3 charge for that) and the guy rolled his eyes at me. When the bill arrived it wasincorrect. And the tip options were 20, 25 and 30!!. The bottom line was 20 wings, 1 order of fries, 3 draft beers and amargarita. $96 for 2 people The wings were good, but overpriced. The service was slow. The place was messy. The employees wereindifferent and arrogant. We?ll never go back to this place. Read more
So Wingstop. It ain't classy and I really just expect wings with no fuss. That being said, on a Saturday at 8 PM the wings were... large and well cooked....and it all ends there. The cook time was a bit slow. The soda machine had their syrup ratios off - Ienjoyed some nice faintly cherry flavored carbonated water. The wings, ordered with mild sauce, had no sauce. There was alittle oil in the bottom of the Styrofoam box of despair. The ranch was good as always but the veggies, ordered in a desperatebid to deny my unhealthy eating were a bit old, far too celery-over-carrot ratioed, and they both had been stored in the samewater, so they tasted the same anyway. The floors inside were sticky as freshly mushed gum on a gym floor, and the staff insidewere having a lot of fun where customers could watch the painful flirting and rejection of youth. Long story short - I'm notgiving Wingstop up yet but I'd avoid this location. Read more
We both ordered the same flavors but one order bone in and the other bone out. I got the bone in and was left disappointed. The... chicken tasted undercooked or was really fatty. Ended up only eating 3 out of 6 wings cause of that. Also, the fry portion forboth seemed really small tonight. Overall was just an okay experience. Read more
Nice place to go for a bite. I'm just not crazy about the wait time for food. The staffers are always nice and the food is... always hot. A bit on the expensive side for what you get, but again, it's a nice place to sit, dine, and get away. Read more
This location cost cuts, and it's annoying - the ranch is extremely drippy, and the wings aren't dipped with copious amounts of... sauce like other wingstops. The fries at other Wingstop are usually so stacked that it spills out of the basket, but not at thislocation- they skimp on the fries like they do on the wing sauce. I feel a bit ripped off. Hopefully they will improve thequality of ranch, sauce, and fries in the future at this location. Read more