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Reviews for Jack's in Muscle Shoals, AL

Jon Robinson 1 year ago
4

Could be better. When someone says can I substitute this piece for this and it's agreed upon no reason to get home and the... substitution wasn't made. Other than that which happens each time I order chicken, everything is great. Read more

Kelsey Pounders 1 year ago
1

Every time I go always get a different person it's always a terrible experience I don't understand why everybody there has such... a hateful attitude. And I went up there one day and they lied and said there wasn't open when they clearly was they justdownright did not serve me I had to go across town to a different Jack's. Read more

Rachel Purser 2 years ago
2

The wait was way too long for a drive thru. And the quality of the food was not good. And the chicken tenders didn't have meat... in them they were fried batter. With cold fries. It will be a while before I try this restaurant again. ???? Read more

Big W 2 years ago
1

Waiting over 15 minutes at this location at the front counter with the manager walking right past me several times without even... acknowledgeing me, or take my order! The other people waiting on their food over 15mins in the lobby, were not offeredapologies, or sorry it's taking so long NOTHING! I will NEVER come back to this Sorry Location, and the Manager on duty was ahealthy black lady, and she was very rude, and could care less about anything going on in this restaurant! The time I was herewas 10/06/2022 from 6pm till 6:40pm, that how long it took for yhe mgr to finally tKe my order and for me to get my food! Itook the photos posted, and at that point I was still not even acknowledged! Unacceptable! Read more

Baljinder Sunda 2 years ago
1

I don?t have a problem with nobody but this one Mexican girl that works at the Muscle Shoals Jack?s. She be running her mouth... way to much then she needs to. One time I went there and got a order of legs and thighs and it was gonna take over 15 mins andso I waited, and as I was waiting , one of the ladies offered me a FREE milkshake for the wait. And that made me really happybecause that was really nice of her. And then a couple seconds later, this Mexican girl comes to the window and tells me ?youhave to pay for that milkshake? like that was so uncalled for. She has the biggest attitude and I feel bad for the workers. Ohand btw I got that free milkshake too???? Read more

Anthony Crakaal 2 years ago
1

Went thru drive thru. Was asked to repeat order several and I did repeat my order several times the exact same way and they... still got it wrong. I guess they must be having an off day but that must be only when I come thru because the last 4 times I'vewent to them they've messed up my order. I'll go somewhere else from now on. Read more

J B 2 years ago
4

I absolutely love the Iced Coffee they have. They are well worth the money compared to the other places tiny cups that they say... is a a large, but looks like a small and cost a lot more. A Large here at Jack's is big as it should be! Read more

Caitlin Fann 2 years ago
1

Went January 30th around 11:50am, all out food was cold except the fries. The burger tastes like it?s been sitting out for... hours; the bun was hard and cold, the cheese wasn?t even warm like usually. When I opened the wrapper up everything waseverywhere. We didn?t get any of our sauces. I would never recommend this Jacks and hope it get shuts down for the poor qualityin food and the horrible customer service. With how long it took for them to get the food out, it was shocking how cold the foodwas. Read more