Reviews for Baskin-Robbins in Murfreesboro, TN
Bad service. On their phones and didn?t want to get our order. And then had a problem with a toddler having fun being loud.... Making comments about it. But The young man working was very kind and took our order with no problem. Read more
I went here a month ago, and let me just say this? FIRE THOSE KIDS WHO DONT DO THEIR JOB!!! the teenage girls were too busy... playing around and gossiping and had the drive thru line backed up, got orders wrong and had an attitude with me because Icorrected her of what I ordered. I almost snapped. They need to hire mature adults in there. My ice cream cone was messed uptoo. ZERO stars. Read more
Good ice cream but the service is extremely slow and I do not want to give my hard earned money when having to wait over 20... minutes for ice cream. Went down the road to the next ice cream shop and they served us within minutes of being there. Will notgo back to baskin robins Read more
I was jacked for a tip at the BR?smh My wife and I were in the mood for some BR and the most unexpected thing happened. I was... waiting in the drive-thru and we noticed a girl hanging out the window and putting the card reader inside every car in front ofus. I found it odd until it was my turn to pay. The girl was making sure that she and the Baskin & Robbins crew were gettingtheir tip whether you likes it or not? The craziest thing was putting the card reader in the car. I was forced to give her$1.90 tip and then she got an attitude. The worst part of this experience was that the ice cream was soft serve because IMO theyshut the freezers off to make serving ice cream easier. Who owns this joint? Clean house or shut your doors! Oh, almost forgot!The flavors of the IC was water down and the waffle cones had no flavor. (The thickest part of the cone had a little flavor butI have no idea what has happened to 31 flavors) Read more
The ice cream is amazing. The service was horrible. Waited at the drive thru for 20 minutes before I got to the window. Assumed... they were short handed. Apparently customers were far down the list of priorities. There were two workers I could see. Peoplethey clearly knew on the other side of the counter. They were fooling around loudly laughing and their conversation was so loudI could hear every curse word clearly. Completely ridiculous and inappropriate. Management either not there or doesn't care.Waited another ten at window with three cars behind me. Read more
just want to personally shout out the three ladies who helped me on 5/29/22 in the morning time. i had went in wanting a... personalized cake not realizing that you would need a 24-48 turn around time for them to customize it. i needed a birthday cakefor my bf (lack of planning on my part & just forgot) & the older woman said she would take care of it and make a new customizedcake for me. i came back 30 minutes later and it was already boxed up and ready for me. when i say their customer service isAMAZING, i mean it! the cake was delicious and the experience i had was grand. thank you ladies, i will definitely be backsoon!!! Read more
My little family was missing our favorite fro-yo and thought we?d give this chain a try... I haven?t been to this location in... many years. This location had a clean interior. Pleasant and attentive staff. I was genuinely surprised with our experience on adreary Saturday night. It was relatively busy given the hour and location. We look forward to future visits when we?re in thearea. Cotton candy flavor all the way! Read more
The team members are awesome. They made sure my grandchildren had exactly what they wanted. We even got some rainbow sherbet to... go! Read more