Reviews for Cortez Mexitalian Pizza in Mundelein, IL
Pizza was great! Love the variety! Owner is very chill and has a great concept, more people need to give them a shot!
I've been here a handful of times. The food was always pretty good but the service not the best. Well, today was my last time.... Ordered a chicken parm panino and was given a breaded chicken panino. Went back to ask about the order and was told I ordered abreaded chicken panino...um sir I'm pretty sure I know what I ordered and you did too as you repeated the order back to me overthe phone. Gave me a side of marinara and said "it's the same thing." I should've asked for a refund and left. When I got homeI noticed the panino was not the same quality as I had before. I know I called this place recently and they said they wereclosed for equipment issues or something. I don't know what happened but surely this is not the same fresh and very good paninobread that I had in the past. It tasted as if it was old and just reheated in the microwave. I've been here about 5 times, 3of the 5 they screwed up my order. First time I ordered a ham panino and got turkey. Then I ordered a steak fajita panino andgot chicken. And now the third time with the chicken parm. This is how you lose customers. I don't expect this place to be inbusiness much longer. Sad, because the food used to be good. Service I could let go but not this many times along with the dipin quality of food. Especially when you mention what went wrong with your order and you're denied. Bad bad business. Read more
Update: 7/10/18 I wanted to post the follow up call that I received from the owner. I appreciate the personal follow up and he... explained the error and apologized for the delay in delivery and lack of food quality. He was out that day and unfortunatelythings did not run smoothly when he wasn't there. He offered us to try it again and re-order at no charge. I appreciate the calland offer and understand that as a small business reviews like this can make or break a restaurant. We will be giving themanother try and will post again with the experience. But so far I am very impressed by his candor and follow up. This is what agreat small business is all about! 7/6/18 If I could give negative stars, I would! Cold delivery (1 hour 45 mins), nofollow-up from "Manager" and greasy/oily Italian Beef. Run...don't bother with this nasty place! Armatures in the business, goelsewhere! Read more
This is by far our new favorite pizza place, I said OUR because having children that are picky eaters is hard to find the... perfect place that everyone enjoys. Their variety of food selection is awesome and anything you order is delicious. The staff isamazingly friendly and the time frame from your order to the pick up it's great. I recommend everyone to go try it out and Iknow that you will love it as much as we do and will definitely go back for more. Read more
Amazing food! It's very affordable compared to other quality Italian restaraunts!