Reviews for Cousins Subs in Mukwonago, WI
Snotty, discourteous staff. Happy to make me wait to pick up my prepaid order that was sitting on the counter. Counter girl... threw out a loud sarcastic comment when I left which was totally uncalled for considering I am the customer. Got home and thefood was cold and soggy. TERRIBLE. I do not recommend. Used to be good but no more. Dealt with inaccurate orders in thepast but at least they were served without a passive aggressive attitude. Read more
The food wasn't bad, but the service was. They had a pretty full crew, 6 people working that I could see, but forgot our order.... Twelve people came in and placed orders at the counter after us, and all received their food before us, until I inquired aboutour order after waiting 32 minutes. Read more
Alicia, the manager, needs to be fired. GET RID OF HER. I overheard how she speaks to her employees. Never EVER seen someone... treat there employees like that before. Cousins could be so much better without her. My heart goes out to all those employeesthere who work there. Read more
Staff were polite and professional and the inside of the store is clean. Subs are same as at Cousins everywhere. Fries are a... little hit or miss on the greasiness level (but I always still eat them so not that bad!) Read more
The bread was pretty dry, and the tomatoes were very white and flavorless. Pretty disappointing!
Sent a note as suggested and never heard a word back. So much for being concerned with customer satisfaction. Don't suggest a... way to get concerns addressed if nothing is going to be done with them. Irritating and worthless. Last time we went here itwas meh...but hey everyone has a bad day. Tonight one sandwich was good - one was like it was run over by a truck - after theyforgot to add some of the meat. It wasn't a staffing issues as three people were working. There were only two customers thatwere waiting. Took longer because they had to remake one dine-in customers sandwich after it was made wrong. So sad as wealways were happy with the consistency of the food. Not so much anymore. Time to find a new place. Read more
If I could rate them a zero star I would. Everytime I order food from this place, I get terrible customer service and my order... is never correct. My order from today, 02/19/2022, taken by Carrie T, was exceptionally terrible. She was very rude and it wasnoticeable that she did not want to take our order. My order concluded of one 15 inch sub, one 7 1/2 inch sub, two cups of mac'n cheese (because they did not have bowls,) fries, and one large soda. I asked to have tomatoes on half of the 15 inch sub andwas told that was not an option. I could either have tomatoes on the whole sub or not have any tomatoes. She literally couldhave just told the people making the sub for that order number to only put them on half. Otherwise, after the ticket printedout, wrote on the ticket to put them on only half the sub. For the 7 1/2 inch sub, we ordered it with no tomatoes and byabsolutely no surprise, we got tomatoes on it! The mac 'n cheese was at best, okay. We never even got our fries. The only thingthat was not messed up with our order was the fountain drink, since that was the only thing they did not have to prepare forus. To make things even "better," two people received their orders before us, even though we ordered BEFORE them. I definitelydo not recommend this Cousin Subs. Read more
I have liked this cousins more than my local one in Caledonia Everytime I order I receive a sandwich that ISNT thrown together... by a bunch of non caring human beings. Here, I've always received a sandwich in pristine condition and the staff is verynice. My order was wrong however, I was given a few free sandwich coupons...which I really do appreciate. I would've shared apic, but just like all the other times, I'm too hungry. One of these days I'll upload a comparison of these sandwiches comparedto the ones received in Caledonia ( near RACINE) ..... Thanks!!! Read more