Reviews for Cold Stone Creamery in Mountain View, CA
The ice cream cakes are fine but getting consistent service is tough here. We ordered a cake in advance. However on the day of,... they were closed, despite their social media handles showing them as open. We called them multiple times - finally they openedin the evening and said they couldn?t give us the customized cake as they were short staffed. They gave us a regular cake whichtasted quite good, but the service really left us feeling shortchanged. Read more
I went to buy ice cream and there was HAIR IN MY ICE CREAM the hair was so long and the cup had hair all over it. Also the ice... cream cup was all filthy don?t ever go to that Cold Stone the ice cream looks all old and it?s all melted. It?s so dirty inthere the man that served me was rude. And he gave me my change all wrong. It was horrifying. Read more
The ice cream was fine, mostly did not enjoy the experience because this place is very disheveled and unclean. If the... owner/manager cares about this place, it doesn?t show. The night we went we were the only customers in the store, and walked into both of the workers behind the counter on their phones - which is fine, if the store and workspaces are clean and they trulyhave downtime. When my husband asked to speak to the manager about a question he had, a man who had been sitting at a nearbytable (also on his phone) stood up and introduced himself. So even the manager himself was not bothered by the sticky tables,ice cream handprints on the walls, dirty glass counter, etc. If this is what the front of the store looks like, it makes menervous to know what state the back of house is in. Read more
Gonna be honest, I really only come for the Cheesecake Fantasy creation. The ice cream is divine, and is excellent alongside the... fruits and graham crackers. I did try the boo batter ice cream recently as well. It was okay. More geared towards thesugar-loving children. Overall, decent service for the most part. Ice cream is overpriced but worth it every once in a while! Read more
Great place for ice cream... A bit pricy and I wish the poor attendant had some help at peak hours... But overall had a great... time and delicious ice cream ?????? Read more
Went there this past week because we love cold stone but sadly this one has ruined it for me. The employees were wonderful and... friendly but the ice cream was horrible. You could tell that most of it looked very old but I decided to give it a try. I evenadded a chocolate dipped cone to the order. Sadly the moment I tried the ice cream it was horrible. It had strange rubbery likechunks in it that were not supposed to be there and when I tried the cone I had to spit it out it was so old. I think sadly dueto the lack of customers at this time this place has fallen short and are serving old items to get rid of them since they wentso long having to stay closed. Old items should have been tossed and new ones made once they opened again. I will not be goinghere again. Read more
2nd time coming here. The first time it tasted bomb! :) We both got a chocolate coffee ice cream milkshake with whipped cream on... top. It was $13.90 (we both got the love it size) and honestly it is totally worth buying because it tastes really freakinggood!! The quality of the icecream, the texture of it and the taste is just way better than a fast food milk shake for example.I'm glad I tried coldstone's because it turns out they actually can make a pretty bomb milkshake. ? My only complaint is thatthey need to work on cleanliness. Both times I came in, it looked rather dirty (it might just be the glass in front of the icecream that looks dirty) but it makes the overall atmosphere of the place seem less clean that's my only issue. Overall I had agood experience. Read more
The guy that is working tonight SHOULD NOT BE HERE ALONE. He is extremely incompetent. My boyfriend and I cane here last night... and our milkshake was horrible and was made with no milk. We came in today, and the same guy was working. He said he needed towash the blender before making our milkshake. After he was done washing the blender he said we had to wait for it to dry. Afterwaiting 25 minutes and checking multiple times we suggested he dry the blender with a towel. He said, "That's a good idea!But...then there will be little towel pieces in the blender." This guy is incapable of doing anything on his own, and clearlyneeds supervision. DONT COME HERE UNLESS YOU HAVE AT LEAST 45 MINS TO SPARE. Read more