Reviews for Subway in Mt Vernon, OH
Meal was good and for the most part a friendly & light spirit was evident.
Have gone to this location a few times. Ice machine had been down for maybe 3 months, the veggies all look old and gross and the... customer service is absolutely god awful. The biggest waste of building space in all of mount vernon. Not to mention, they?renot accepting any kind of discount or Subway coupons anymore, as stated in the horrendously worded paper from the manager. Also,I went to use the restroom and the toilet seat and bowl was filled with ashes. Terrible store, worse than the location in Utica. Read more
The staff here are so kind, great people to talk to. They work hard and deserve every bit of tip they receive every single day.... Food is always delicious, store always smells amazing. Love you guys! Read more
Huge shout out to the young ladies working last night , they were pretty busy running out of items , but remained calm , polite... and fixed a great sub !! The power has been out due to major storm and people were flooding the restaurants open Read more
If the sign on the door says open from 9am to 9pm and operating hours are 9am to 9pm on the website, and we get there at 8:27pm,... I should be able to walk in the door and order. Tonight we decided to get Subway, walk to the door at 8:27pm and it is locked.We motion to the two teens working, one male and one female. The girl opens the door, to tell us they closed down just a fewminutes ago, we both pointed at the sign on the door, which clearly states 9pm is closing time, and asked why they closed downearly? The girl basically just restated the same thing, and this skinny teenage boy, who has zero business working in customerservice, said with a ton of hot attitude for absolutely no reason, "well, things change". Well, yes they do, it is calledtermination. I don't know what all the sass and attitude was for, but neither of us appreciated it, we got there well beforeclosing. If the store closes at 9 that is when you close down, not 8 not 8:30 not 8:59....9. Both of these people need to beterminated or taught some big lessons in work ethic. Read more
I placed an online order while I was in the store, because I wanted to substitute the type of chicken on my Chicken Bacon Ranch... subs (the app only had one type of chicken available to select). I asked the young lady behind the counter if it was okay, andshe said, "Absolutely." While waiting for me to submit my order, she asked what type of subs they were. I told her and thensubmitted my order. She printed out the orders and started working on them. I didn't realize that I should've been supervising,since I hadn't had an issue before. So, when I got home, I took a bite of my sub... and lo, and behold, NO BACON on either ofthe Chicken Bacon Ranch subs I ordered. I called the store and the girl that answered asked me what time the order was placed. Itold her and she profusely told me that they didn't have any orders placed at that time. I was getting upset at this point,because she was basically calling me a liar. I confirmed that it was the Newark Road location, and then she backpedaled andsaid, "The girl that made your order must've read it wrong. Thanks for calling us and letting us know." No "I'm sorry" orANYTHING. Absolutely AWFUL. The only reason I'm rating two stars is because the girl who made my order was really nice.Ridiculousness. Read more
I just dont understand.... the first sandwich was wrong and when we told her she got mad and threw the cheese back in the... container, then wanted to have an attitude when I ordered my wrap and this is what I get..... god forbid you do your job.... Read more
Well they make sandwiches and they taste good, 5 stars