Reviews for Chicken Express in Mt Pleasant, TX
good chicken .. love their rolls better than their biscuit.. food was hot and so much better than KFC
Went thru the drive thru. Pretty quick service, but I was the only one in drive thru at the time. Food was good. Only complaint... I have is they didn't give me any gravy. Read more
Unfortunately I've had to change my rating now due to them repeatedly MISSING items on my order. I always ask for extra rolls. I... always have to go back and remind them. They even ran out of spoons one time? They have also forgotten gravy numerous timesafter asking for it, since lately you have to ask for it due to a shortage. The chicken is also starting to taste stale ????????I used to love coming here it used to be one of my go to places. If I have to go full "karen" over chicken than I just prefer tostay away. This place has changed A LOT. I shouldn't have to talk slowly to a cashier for them to follow my order correctly. Read more
Honestly if I could give less I would but I can't. I understand restaurants run out of food especially fast food restaurants but... let somebody know. Don't ignore your drive through for 15 plus minutes while you and your coworkers are laughing andplaying/shoving each other around when have a drive through line backed up to the road. All you had to do was open the windowand communicate. Read more
Poor customer service! Terrible ridiculous experience. They literally argued with me about a side of ranch that I paid for and... then did not give me my full order. I had to go through my entire bag to prove the ranch was not in there for them to then giveit to me. Instead of just giving me what I paid and asked for they said it's already in the bag. Total lack of effort. Then Ihad to drive back for my drink that I did not get. When I mentioned the ranch situation and my missing drink to the manager onduty, they all looked at me craY and said "well there is a policy that we get in trouble for giving extra sauce. My problem isthat is was not extra. It was my sauce, I paid for it and now here I am having to come back. I did not appreciate the poorexperience. I do not even recall an apology because they made me so mad. The other excuse was passing the blame. The windowguy said he didn't bag my food. That was my point on lack of effort. After i searched my bag i said it's not in here and hehanded it to me. If an extra ranch is going to break you then maybe you should not be in business! Treating customers this wayis a lot more harmful to your business. Read more
I go to Chicken Express all the time, but the last three visit have been horrible. All three visit they forgot something in my... order, rolls, hush puppies, tarter sauce. I asked for a 2 piece fish combo and I only got one piece of fish. Then there is noapology or nothing when I have to wait on them to correct the order. These people are running this business down, I definitelywon?t be back. Read more
We have eaten at chicken express on multiple occasions. It's extremely frustrating when you unload everyone from the vehicle and... walk up to dine and the doors are locked at 8pm. They seem to randomly lock the doors whenever they please. Lobby hours shouldbe posted on the door. Read more
This Chicken Express sucks, the employees are rude & disrespectful, they are & definitely seem racist, you can tell the... interaction with white people to Other races. I gave my card to the big Hispanic guy and when he walked away I saw him lookingat my card just not welcoming at all! I do Not recommend anyone to eat here Read more