Reviews for Dunkin' in Morris, IL
I seriously waited in line for 10 min, just to get to the speaker & wait another 5 min for someone to answer. Then im told they... have NO food what so ever, no ice coffee.. what a waste of my time . Read more
2x in the past 2 weeks. Order ahead on the app for ?walk-in?. Show up to the lobby door locked due to staffing. I?m not... complaining about not having staff. I?m complaining you allowed me to order ahead on the app for a walk-in. Not to wait 20+minutes in drive thru. They can turn off mobile ordering. They are just too lazy to do so. My suggestion is to go anywhere else. Read more
Staff is friendly but why are we waiting in the drive thru lane for 30+min!? Totally unacceptable. I feel like most of the times... I come to this locations (not often) we are waiting 15+ min in drive thru. Read more
They make good coffee. It's not super strong but it's good. Their cold foam I like better than Starbucks but the service is... really slow. Even before COVID and the short staff problems. But the employees are so kind here. Read more
Every time I have been in to this Dunkin the employees are friendly and fast. After reading other reviews I am surprised they... are nice after how people seem to treat them. Last time I was in the store I overheard a creepy old man (Rich) talk about thecute young blonde girl and how he wanted to ?hit it for the one time?. If I were her I wouldn?t be nice to the trash that seemsto frequent the store. The workers deserve more respect and decency. Every time I?ve been there they always try very hard toaccommodate to the customers with what little they have to work with. Read more
I always get the mocha latte with almond milk. I have sensitivities to real milk and had stomach aches often, so I decided to go... in and order so I could ensure I got almond milk. I saw the lady put whole milk in my cup and thankfully she realized, but thenjust dumped it out and left all the milk residue behind and reused the cup. With the customer service in this place, I didn?teven bother to tell her anything because you could tell she did not care at all. Most of them clearly hate being there. It?s alittle obvious now though that I?ve probably been getting whole milk whenever someone is lazy and either doesn?t look or justdoesn?t care. On top of this, my boyfriend gets tea frequently there and has received bitter iced coffee instead. So manydollars down the toilet. Don?t think they care about your milk substitutions here because they 100% don?t. I go to Starbucksnow. They are so much nicer and actually put some effort into their jobs. Read more
Took my daughter here. Got both of us a coffee I had a caramel ice coffee splash of almond with cream and liquid sugar was on... point!!! My daughter wanted 2 donuts she got 4 very friendly employees and they can make coffee so I'll be back. Read more
Went in today for a large carmel and pumpkin coffee with cream and sugar and they didn't put any carmel or pumpkin flavor in it... nor did they put in the cream or sugar... But the sticker on my cup had the correct order. Not to mention the coffee was burnttasting as well. This isn't the first time this dunkin has not gotten the order right. 9/10 probably not coming back to thisdunkin. Read more