Reviews for Heritage Inn Hotel & Convention Centre in Moose Jaw, SK

Terrible stay!!! Do not stay here!! Stayed for 4 days, No hot water at all, rooms either freezing or cooking. Hot tub was... disgusting, housekeepers would knock once then just walk in, didn?t give even 10 seconds to see if someone would answer. Gave us12$ off each night which was a laugh in the face!! We were with a big group taking in 20-25 rooms. We were told the managerwould be there to talk to us but after hours of waiting never showed up. Those poor Front desk girls that had to deal with his,managers, dirty work. Will NEVER recommend this hotel to the anyone, very very disappointed Read more

Zero stars but not an option. Team stayed and multiple parents. No hot water for a 4 day stay. Ice cold water. Clearly has been... an issue for months, but staff did not notify us until arrival. Rooms without heat, no space heaters. Poolside rooms were 37degrees Celsius and no AC. Toilets that wouldn?t flush. Bathtubs that wouldn?t drain. No manager on duty all 4 days, left thefront desk staff to try to help out. Pool was dirty, hot tub was even dirtier. Coffee was terrible, breakfast was horrible.Management need to get it together and update. Read more

Due to a freak snowstorm, we were forced to find accommodations on short notice. Having attended some vendor events at the... Heritage Inn, we chose it for its large parking area, clean overall appearance and proximity to services and the Transcanadahighway. The parking lot was effectively snowed in, with a crowd of would-be lodgers forced into the lobby. The staff wasattentive and polite, but the strain was visible on everyone there due to unreasonable demands from the lodgers. We stayed fortwo days (until the highway was approved for travel), and had no complaints about the room. Be aware that in such emergencies,restaurants (and delivery services for them) and stores will be closed to protect the safety of their workers. The room rate atthe desk will likely be higher than the rate for online booking, so it may save you a few dollars to book a room in the carwhile you're dealing with nature's unpredictability. Please note: there is a second floor with guest rooms, but there is noelevator. Disabled patrons will require first floor rooms for accessibility. Read more

Hotel was dated. Rooms were filthy and I had to move at midnight due to the bugs that look like miniature cockroaches. Plus a... dried up one was under the covers and a spider was also crawling on the covers. Service was OK. when I complained about the bugs????, the receptionist downplayed it saying they were harmless maple bugs. When I tried getting lunch, the workers were busytalking and it took several minutes before I Said excuse me for assistance. They Said the waitress was off for another 5minutes. I didn't order lunch. Meeting room was spacious, but the chairs were very uncomfortable. I wouldn't stay here again. Read more

Stayed all week as my son was taking a course at the hotel. Last morning there I went down to have breakfast and my toast was... burnt and found a hair in my eggs .When I asked for another breakfast I was verbally attacked by the cook Pat in front of otherguests ,which was so unprofessional. I was in disbelief that this happened and went to front desk to explain everything to deskagent Crystal who has been friendly courteous and now compassionate all week. (Best part to our stay honestly) Pat even came atme verbally again at the front desk. At that moment I was uncomfortable as I was unsure of what was going to happen next. Heardfrom witnesses that Pat was talking and swearing about me in the restaurant in front of the public. Maybe a course in customerservice and how to deal with guest complaints would be appropriate as this behavior is unacceptable and borderlineharassment. Or even loss of job. Read more

Not provided with enough basic lavatory/toiletries stuff for a 2-bed room. Fridge not getting cold enough. Otherwise location is... good, food service at cafeteria super, and good sized pool for guests to enjoy. The cafeteria lady was nice and welcoming. Read more

This hotel is old and smells like smoke. If I could give 0 stars I would. Staying for work, been bbqing at my truck for weeks.... For some reason the hotel staff put it out with water today instead of talking to me. Brutal customer service. Not interested indoing anything to help out. No guest laundry service either. Read more

I chose to stay at this hotel as it is close to my Uncle's cabin, which is 30 min away. Overall I was disappointed with my stay... here. Maid service went into my room even though I had the Do Not Disturb sign on my door. They went in and took our towels anddidn't replace them. Threw out our soap. So we had to go down to the front desk to get our items replenished. Then the next day,my ring went missing. So I assume that cleaning service went into our room again, even though I STILL had the Do Not Disturbsign on the door. I know it is my responsibility as the guest to make sure my valuables are secured, but I trusted that thestaff would respect my belongings. At least it was only one item that was missing from my jewelry, but I am still upset. Ourroom also lacked a safe, so there isn't even an option for me to lock up my valuables, even if I wanted to. After that we had tospecify to cleaning staff to NOT go into our room to clean. The air circulation in the room also wasn't that great. I haveallergies and I was looking at the fan/AC unit in our room and it was so dusty and gross. So it really affected my sinuses andbreathing. The carpets were also very dirty, so I was smart to bring flip flops to wear while in the room. Our key card also didnot work for one of the three entrances to the floor our room was located in, which was frustrating. This hotel is also noteasily accessible as there are no elevators and only stairs, so I would not recommend this place for people who struggle withtheir mobility. I will not be staying at this hotel or any of their other locations in the future and I would not recommend thisplace to anyone to stay at. Read more