Reviews for Sonic Drive-In in Montrose, CO
Last Sunday the man that took our order and the one who delivered it were so positive and upbeat. It was so great to hear and... really made that stormy night so much better! Thank you both! (Possibly a Wyatt and Brandon?) ???? ???? ???? Read more
The worst, and I mean the worst Fast Food place ever. The service is HORRIBLE. I live in Montrose and when I first moved here... the service was typical fast food service and what you expected. However, after the last few months, it has gone downhill. Lastnight was the final straw for me! I waited in line for nearly 30 minutes for a lemonade, that's it! When I finally ordered thegirl was rude and rushed. Then when I got to the window the guy running the register seemed like he was on drugs. Sonic isdisorganized, slower than a turtle, and unprofessional, which I can't handle anymore. Sonic would be better off just shuttingdown than having to deal with that unacceptable service. I won't be going back for a long time. Read more
I ordered a $3.60 drink. I gave the girl a 20 and 60 cents. She came back with a five the first time. I said no I gave you... 20.60. the next time she comes back with 16.40. I said no this isn't right either and she rolls her eyes at me!!!¡! I gotout of my car and went inside and the girl at the register looked dumbfounded. It is such a shame that young people do not knowhow to count change!!! If their computers are down they are SOL!!! I am generally a very large tipper but I told the girl toroll your eyes at someone when you're wrong is very very wrong! Needless to say I finally got my correct change and left no tipand I will not be back! The whole reason I went was to get ice and their ice machine was broken... Needless to say I was 30minutes late leaving for my camping trip never again! Read more
After waiting in the drive thru with no one in front of me for over 5 minutes they gave me a cold burger, the cheese couldn?t... even melt because the patties were so cold. Also, the popcorn chicken had a hair on it. The fires were hot so that was apleasant surprise. Woman working the window was rude as well. Read more
If I could give 0 stars or even negative I would. Worst customer service ever. After pushing the red button FOUR times with no... one ever responding we finally ordered on the app. After waiting 30 minutes for 2 drinks and a shake we finally flagged down whosaid she would check on it. Another 5 or so minutes passed before we pushed the red button again and they sent someone out tomanually take our order. She went in and shortly the manager Chris came out to deal with the issues. He was very nice and compedthe order and gave us some coupons. In my opinion that raises it to the one star required to leave this review but I do wishChris the best of luck in improving his crew to give better service in the future. Read more
1 hour 15 minutes in the drive-thru, and my order was made wrong. Absolutely the worst "fast food" experience I've ever had.... They claimed to be short staffed, but I counted at least 6 employees while at the window. I would rate at zero stars ifpossible. Manager should be fired immediately. I will never return to this location again. Read more
3.5 Star Some days are better than others to eat here. There seems to either be a high turnover rate or a bunch of employees... (teenagers & adults alike) that either don't care enough to do the job right or are too incompetent to do the job right. For themost part, I have been happy with the service and quality of food. If you are in a hurry DO NOT stop here since you will notenjoy the wait. Read more
For fast food, after a long day of travel, this was great. Hadn't eaten anything other than a biscoff in like 6 hrs (short... layover didn't allow stopping for food in Denver) and this was close and open. The hamburger was really good, not soggy orgreasy, and the tots were hot and crispy! Never been a big fan of fast food, but this was a lifesaver when coming in through thelast flight of the night at Montrose airport. Not a lot of options at that time and this was spot on. Read more