Reviews for Les Glaceurs in Montréal, QC
I can only describe my experience. I ordered their 6 cupcake birthday box to have delivered to a friend who lived nearby. I was... asked to select a morning or afternoon delivery slot. I selected morning. They charged me $20 just for delivery. They sent outthe delivery in the afternoon. They use some driver app called Eva. The driver ?seemingly? left the box of cupcakes outside thedoor!! Needless to say, my friend never found any cupcakes. I emailed Les Glaceurs explaining the situation. They never botheredto even respond. After spending $50 to send a friend some cupcakes for their birthday they could have at least acknowledged myemail. Avoid!!!! Read more
Terrible service. I have ordered from this store in previous years and didn't have a problem, this time I have placed an order... for a cake for my daughters birthday. Because it was more convenient for me to get the it delivered to my home I paid the $14extra for the service. When I placed the order the delivery timeframe said between 8 am and 5pm. The day of the delivery I get anotification at noon that my order was ready and would be delivered soon. Around 4 pm I called the store to make sure that theywill deliver the cake on time, nobody picked the phone, I tried all branches all evening as well as my husband, at the sametime I was sending emails to know what time they will come as we were supposed to leave for the party. Nobody contacted meduring this time or answered my email. We waited until 9PM!!! and nobody showed up or called. Then we just left for our familyparty without a cake!!! needles to say the surprised was spoiled. Around 10PM one person calls my husband and says that theywill be at our home in 5min!. We obviously told him that we didn't want the product anymore as it was late and no within thetimeframe promised when I placed the order. After that I have made several attempts to contact the company by phone and email,AND NO ONE ANSWERS!. I was so fed up that I went to the branch located downtown to ask for my refund, and surprisingly the clerktold me that she cannot do anything for me because my cake was made in the Plateau branch and they do not have the same system!This is really unacceptable and don't have any words to describe how bad I feel as a customer. Until today 14-11-2021 nobody gotin touch with me to apologize and to refund my money. The clerk told me also that their deliveries are made by a third partycompany, Les Glaceurs be aware that that those people are going to ruin the name of you store like this. I have waited enoughnow and I am disputing the charges with the bank. Read more
Love the cupcakes ????... Too many favours to pick from...Great quality The only reason I am rating 3 b'coz the delivery service... they use is pretty horrible and delivery guys super rude ???? Read more
Very beautiful cupcakes and cute shop. The cake was really moist but the entire cupcake was a bit too sweet. Each cupcake is... also quite pricey at $4.25 so I did expect more balance. A four star just to be fair because many people do like really sweetfoods. Read more
Was really looking forward to this place , friendly staff , place was super clean , 2 sizes of cupcakes ( Regular and Mini ) I... was disappointed that you are not able to pick the flavours of the cupcakes , it comes in a refrigerated box of mix 12 for 19$ ,some cupcakes were delicious and others you can taste the freezer burn . Read more
Best cupcakes! I love all the flavors. This time went for red velvet and caramel sweet and salty. Beautiful presentation, great... taste! Great service too! Read more
Hands down the best cupcakes I've had. They're fresh, delicious, clearly made with quality ingredients and well worth the price.... Ordering online was super easy and nice, I was able to order and pay ahead of time, then simply walk in and receive my order.Super easy and painless experience, and if I happened to live nearby I'd probably gain a lot of weight from visiting too often. Read more
Cupcakes are too sweet but was moist soo they did seem fresh. However they have very poor service. Whoever was at the front was... super unhelpful and unfriendly.... couldn't even get a hi or smile from her. Total turnoff Read more