Reviews for The Flame in Monticello, NY
Food is absolutely delicious! Great menu for the entire family. Customer service is excellent, friendly and quick.
Disgusting food. I ordered a pepper steak plate for $27 and All I got was peppers with 2 small pieces steak I order a portion... rice and it tasted like sand they only cook it with water we told the employee that it?s not good he gave us a cup of salt topour onto it and told us this is the way we cook I also ordered a pulled brisket sandwich it was supposed ti be in a baguetteand it came in a burger bun .I order 2 fries it was potatoes soaked in salt . My daughter orders a salad for $24 and got 2chunks of steak with only paprika on it she asked that it should be medium rare and she got it raw there was no dressing for thesalad when she asked for dressing they said they don?t have anymore then I asked for a chicken broccoli and told me that toomany people ordered broccoli so they don?t have (what kind of restaurant doesn?t have stock with vegetables) I ordered a burgerfor my son for $15 t?was the size of half a dollar coin . If they wanna serve people for top dollar give them some food whoevereats there doesn?t go out satisfied. It?s impossible that they have 2800 people a day whoever comes there only comes once Read more
Didn?t enjoy any of what we ordered maybe 3/10. Sesame chicken sauce tasted like ketchup. Also very over priced.
The hamburger there is a spiritual experience. If you aren?t one who says grace after eating, one bite of this may change that
My boyfriend and I were excited to try this place out but sadly the service and food was very disappointing! After having to... throw out a whole meal because it wasn?t edible I called to ask for a refund. The owner of this establishment refused a refundimmediately because it was apparently my ?personal opinion? on the food and offered to give me a different meal. But after myconversation with the owner and how I was treated by him and in his establishment I explained I would never be back and I justwanted my money back. The disrespect and arrogance I experienced on my phone call with him was unimaginable and from the ownerhimself! He told me I was one of over 2500 people they served that day and I was the only one with a complaint as if myexperience was not valid or real. He also told me in our conversation that if I was a competitor I could?ve just said that, heasked where I was from as if it had anything to do with the situation and also told me he felt I was ?fishing for money? becauseI brought up a review where he offered a refund and I wanted to know why he wouldn?t offer or give me one. As someone who worksin customer service daily I was absolutely stunned by my conversation with this man and the accusations he made. I wouldn?teven give them one star. Absolutely disgusting from the food to the service. Read more
Not worth it at all. Food was disgusting along with service. Doesn?t even deserve one star.
Gross food. Every item we ordered was gross. Chicken nuggets smelled off and looked nothing like chicken nuggets. Easiest thing... to get right. Read more
DELICIOUS PASTRAMI SANDWICH! Can you please open up in LAKEWOOD? Seriously! Great job!