Reviews for Caribou Coffee in Monticello, MN
The customer service needs some work, I am sorry to have to say. Four out of five times I get the feeling that I am an ?unwanted... burden? as a customer. Note: I have experienced this solely going through the drive through, in the evening (I won?t mentionwhich night of the week). Not the way you want to leave a customer feeling? And I do not get this from other places I go veryoften, or it?s usually a fluke if it does end up being a bad experience. The employees would benefit from some training on theimportance-of and how-to be cheerful and thankful to patrons, leaving them glad they came and wanting to come back for more. Igenerally do not like to give bad reviews (I really don?t!), and I do not mean this in a mean spirit, I mean it genuinely. Ihope this is helpful and I wish Caribou, Monticello the best! ???????? Read more
Employees were not very friendly, coffee was standard...nothing special here. Music was loud and obnoxious.
Just wanted a morning dark roast fresh brew. Was not disappointed.
Coffee. Yaaaaa! Only problem i have on a continuous basis: my order is large dark roast, no cream or sugar. Just a coffee.... I NEVER get a hot cup. I think they are so busy making fufu drinks that an actual cup of coffee is a foreign concept. Haveasked for a pour over, but that's more expensive. Can't i just get a hot cup of coffee?!?! Please?!?! Read more
Caribou is a favorite and we like this quick and easy stop before hitting 94. Always friendly staff, clean place & fast service.
I ordered variety of drinks but it turns out bad taste many times esp the matcha tea cooler. I don?t know what happened to their... quality control. When I order to their other shop it turns out perfect! Read more
This Caribou used to be just fine, but over the last year, their quality has gone down. I have ordered a wide variety of drinks... and not once has any of them come out tasting as they should. I've been to Caribou plenty of times to know what a drink shouldtaste like and they all come out tasting like a terrible cappuccino. If you want to go to a Caribou, I suggest the one acrosstown. Read more
I usually go through the drive-thru Monday-Friday. Every morning, I'm welcomed with a happy person! The week-day crew is... fabulous! Went threw today (Saturday) and the women taking our order wasn't the usual cheerful person I encounter here. Went upto receive my order and pay, she wasn't as pleasant and didn't seem to deliver the usual customer service I'm use to at thislocation. Read more