Reviews for McDonald's in Monticello, KY
Management displayed substantial lack of business and communication skills. Vigorous amount of training needs to be conducted... within those employed at this location. Read more
We walked in and stood at register for over 10 minutes. The workers would look at us but no one came to take our order until i... went over where i could see where the workers were and i stood and watched until someone decided to take our order. We got ourfood and it was bad. We both got Big Macs one of them had burned meat and no lettuce and mine had meat so small it covered abouthalf the bun no lettuce no pickles and the cheese was on the outside of the bun. I know no one will even read this becauseeveryone is trying to get someone to take care of the Monticello Ky store because everyone is quitting that store because of badfood and service. Read more
Went through drive thru at 7:10pm tonight an had to wait 8 minutres after i was asked to give them a second. I ordered $30 on... food. 10 McNugget meal. With coke. An BBQ sauce. Double Quarter Pounder meal with Cheese. No onion add bacon. With a large icedcoffee extra sweet. An A plain Cheeseburger Happy Meal with Xtra fries an a chocolate milk. Get home to eat an guess what? MyHappy Meal Was Not plain. An my double Quarter Pounder was not cooked all the way. Still pink in inside. Seems like they needmore an better workers after 5pm at night. This place sucks. Read more
My husband went through the drive thru and had to go back through twice to get the order right. Big Mac was raw inside of it... French fries undercooked, my chicken sandwich was on 2 bottom buns. I have pictures to prove all of this. My husband wanted hismoney back but had the manager cook his food and that time it was right. Changes need to be made or a lot more people will begoing somewhere else to eat. Whenever he went in the floors were dirty too after sitting for 30 minutes in drive thru the secondtime.thank you for the manager that cooked it right. Get her some good help in there whoever runs this McDonald's. Read more
Fast friendly service,, order was ready hot and fresh. There was a line but it moved quickly. I was really impressed today with... how fast and fresh the food was today.. great job guys Read more
I have not really liked McDonalds since 1999. However my children had always loved it so I always take them. This time they... hated it. This was the first time none of my kids finished their food. It was all stale, no seasoning and tasted horrible alltogether. Bathrooms were nasty. Read more
The food was fresh but that was the only good part of this location. They messed up multiple parts of our orders, it was small... things but there was a few. The food was ready very quickly, and was fresh. The lobby was also out of ketchup Read more
This place is slow as can be I was waiting on a door dash order yesterday so I could deliver it it took them 20 minutes after I... got there. Then today I ordered 2 large cokes mobile to be bought out to curb side waited over 20 minutes then finally sent myhusband in to get the drinks this place needs to be a lot faster than they are. Read more