Reviews for Great American Cookies & Marble Slab Creamery in Montgomery, TX
Not that great, pricey, one person working a line of 5 people while the other person was doing stuff not related to helping... customers Read more
Horrible customer service. Was waiting forever and kept saying excuse me to let them know I was picking up and the girl just... ignored me even though she was holding the order the whole time? Read more
A little disappointed. I ordered online one of their pre designed cookie cakes with balloons and they didn?t even attempt the... design and just wrote happy birthday on it. Not even in the right color icing. I would suggest calling and confirming your orderwith someone bc they obviously don?t go based off what?s on their website or what you ordered ???? Read more
I order my cookie cakes from here all the time but I won't be doing that anymore The last two occasions I ordered cookie cakes... from they they have been thin and stale. I'm very disappointed. The first one I took back I was told I'd get a refund and a newcake, well that wasn't the case after waiting all day for the owner to finally call me she said she would not get me a refund,but she could make me a new cake, so I got a new cake and it was okay So I went there on Tuesday to get a cake for family intown, this time we ordered it picked it up and it was just all out stale, after the pain and aggravation of getting a new cakelast time we just said forget it and now we will no longer go to this location. Terrible service and terrible stale cookie cakes Read more
I went to the Great American Cookie App and called to place an order. To my surprise when I went to pick up the cake they did... not have my order. Needless to say the app has the location correct but the phone number listed for another state. The reason Igave them 2 stars is the associate was accommodating and made a cake for us while we waited. Normally Great American cookiesare awesome however this one was a few days old. Very disappointed! I wish they would have just told me sorry we don't have yourcake rather then serving a few days old cookie cake. that did not taste very good. Read more
When I went into the store on Wednesday 1/30 to order both girls were tremendously helpful. Kuddos to customer service!! However... when we picked up the cake wish we could?ve been equally as satisfied. They did a great job decorating the cake, however whoever made the cake rolled the batter so thin that once the cake was cut it fell apart. We were not even able to stick a candlein it as it was too thin to hold it. Don?t think we will be ordering from this store again. We paid over $35 for a paper thincookie cake. We were very disappointed!!! Definitely worth the trip to the mall next time. Initially I was worried about how itwould look and didn?t even think to check the actually cookie itself. ???????? Read more
Ohhhhhh LET me tell you how amazing tv this store is especially the girls there on 2/16 around 8:30pm! I call about 7:45pm and... asked if they had some cookie cakes available for them to personalize. Employee, which I hate saying but I can not rememberthere names. Trying to get last minute touches on a 2 Years Birthday will do that to you. Anyway, she asked I wanted so shecould get started. I told her I was coming and I?d show her a picture. I get there line was out the door, (I suggest 3 crewmembers. It was extremely busy) but these girls were killing it. I waited until I was next in line, should my photo and theybegan personalizing my cookie cake. Omg ???? I was IN LOVE. I had to take a picture immediately and send it to my husband. YOUSAVED a huge part of my daughters 2nd birthday. I picked up my 24 cupcakes & cake at Kroger and left crying. A cousinrecommended American Cookie. Thank you so so much! It was PURRRRFECT! (It was cat themed) Read more
I picked up a huge order from this store and the team was the best! They called me to let me know the order was done early, they... helped me carry the eight cakes out to my car, and they even hand-wrote me a thank you note! This team really cares about theircustomers and their community. My team loved the cakes and it really made their day. If I could give six stars, I would. Read more