Reviews for Krystal in Montgomery, AL
Older Lady with a nasty attitude... Customer service is trash
My first time at a Krystal. Food was ok, top buns were all soggy. Ordered tater tots and ended up with chili and cheese on them.... If you drive a lower car, use caution in the drive through, there are huge holes. Dumpster is next to where you order, which wasvery unpleasant when I rolled down my window. The speaker that you order through is way too quiet are hard to hear through. Read more
The food could have been better and it was a little pricey but so is everything else. But for the money you spend now you want... your food to be great ???? Read more
By the African-American woman that works nights at the window... with the long, woven pink hair. Worst customer service I've had... in a long time. Trying to overcharge me for something, says it my fault and I quote, "we're here to make money baby." What, doesthis place pay commission per mini-hamburger?!? This location needs to give that job to someone that actually wants to work. Read more
The food was very good. Nice and hot, just the way I like it to be. The problem was the wait time in the drive thru. I don't... know what was taking so long but I was in line 30 plus minutes. I got tired of looking to see how long I'd been waiting. Ithought the young lady who was taking the orders and handing out the food was there by herself, but that wasn't the case at all.There were two others in there that seemed like they were in to it with her. I didn't see them doing anything but standing therewith folded arms. It still looked as though she was doing all of the work. She was very pleasant in her greeting and farewell.If she's not a manager, she damn well should be. She was great! Read more
Totally done with the whole chain. Everytime i go i ask for no onions but there's ALWAYS on ALL of my burgers. Tonight was the... last straw because the customer service at the one closest to my home #MNT003 they seem like they're high or off or somethingbecause the girl at the window couldnt comprehend our orders actually had another person come to take our order and stillnothing was right i refuse to try speaking to the managers because its like they dont even take you serious or care at all whichjust makes it worse. I have pictures this time of how tacky they are with fixing my food and how they blatantly ignore myrequests for no onions as usual and i will not stop until the problems at this location are FINALLY resolved once and for allbecause I'm sick of it!! These pictures will be EVERYWHERE if nothings done. Its not fair at all i have to go through thingslike this every single time i go there! Read more
It was good food, nice ppl. BUT a roach came out of the kitchen towards the table we were waiting at. An employee seen it didn't... even make a move to kill it. Read more
The food is always hot upon delivery through DoorDash