Reviews for Buffalo Wild Wings in Montclair, CA
UPDATE: Below it says BWW wants to "make it right" and I should contact them. Well, the link they provided didn't lead anywhere... but I found the page they mentioned and filled out their form as requested. Here's what I received: "Thank you for contactingus at Buffalo Wild Wings. We appreciate you taking the time to give us your feedback. We are sorry for your disappointment inour new takeout fees. With rising costs, this service fee became an unfortunate necessity for operations. Thank you forsubmitting your feedback, and we look forward to serving you soon. Sincerely, Buffalo Wild Wings Guest Relations" Gee, theyapparently don't understand the words "make it right." But back to my original complaint: It seems that Buffalo Wild Wings isgoing out of its way to alienate it's long time customers. I've been a regular at BWW in the various states I've lived for over20 years. And for 20 years I've enjoyed the food, often taking work to do while I ate lunch. Sadly, those days aregone. They've had a variety of "wing Tuesday" specials over the years. Each change brought them more revenue and the customerless "special." Last year they went from BOGO free to BOGO 50%. This seemingly minor change increased the cost per order greatlywhen measured in dollars rather than percentages. But still, my friends and I liked the server and enjoyed the wings so we keptgoing. But they were hardly done. They've now instituted a "takeout service fee" to cover some unexplainable thing, because whenI asked for specifics about what they are charging the fee for there was no answer forthcoming. Back in the day if youpurchased a new car there was a charge marked ADP. The car dealers had to get rid of the charge when it came out that theinitials stood for "Additional Dealer Profit." But BWW has found a way to bring it back. Tell me again BWW, why should I keeppatronizing you? Read more
Eminently skippable. Take out was ready 15 mins later than promised, never got the sauce for my dessert, and staff tried to... shuffle me out the door without the drink I'd paid for. All of this after having already paid a more than 20% tip. Not tomention the barely-there parking concentrated on the opposite side of the building from the entrance. Definitely not rushing tocome back. Read more
The food was good, the wings were crunchy and tasty. The best was our server Jimmy, he was accommodating, and offered good... suggestions and good jokes. Great customer service. I would suggest the management to lower the volume of the screens inside therestaurant, It was way too loud. It would better up the environment and would be enjoyable. Obviously, we eat in the patio whereit was calm yet fun. Read more
First off let me say For a place that’s known for wing should probably stick to wings, I didn’t have a huge appetite, but... for the ultimate nachos being my main course it came in a really small plate, honestly if I wanted to spend $20 on nachos I’dexpect better, jalapeños literally tasted like they came out of an expired jar, cheese wasn’t even melted all the way,brisket was a hard and chewing (tasted as if it was sitting out for a while) and the flavor wasn’t all the way there, howeverthe water tasted great lol Probably wouldn’t recommend the nachos. Other than that service was great but could’ve been a bitpunctual when it came to drinks, I noticed I had to wave down a couple waiters till I had to get a refil on my water. Read more
I knew I should've ordered traditional bone in wings , I wasn't expecting the boneless wings to be the size of bread crumbs. I... literally got served salty flour kernels with no chicken whatsoever. The nachos I ordered were really good but left disappointedI spent $60+ on nachos drinks and trash boneless wings. My first time and probably last time I come to this Bww location. Stillleft a good tip because the waiter was nice , we were told there was an hour wait and got seated pretty quickly around 25 minwait. If the wings were good I'd give it a 5 star rating but 2/5 for good appetizers. Read more
This was unfortunately an annoying experience that I had tonight! Let me be clear, the food, drinks and service was great! My... problem is the happy hour! We went to the restaurant after 9 PM on Friday night which based on the official website, is happyhour( Appy hour) We asked our waiter about it and his first answer is:” No, we don’t have happy hour!” And after I showedhim the website, he was like oh yeah, it’s happy hour now! So we start ordering food and drink and we got our drinks fromhappy hour menu on the website, however, when we got the check, we were again told there was no happy hour! I talked to one ofthe managers and showed him the website and prices on our check did not match. He told us the website is old and they don’thave happy hour on those drinks any more, which is annoying and inconvenient! I wonder which one is right? The official websiteor the branch! The manager told us we should’ve used the menu QR code on the table. However, that one won’t give you thelist of happy hour items at all! Any way, the manager lowered 2 dollars per drinks (which was still not the prices on thewebsite)! Being in that situation and dealing with that was super uncomfortable and I really want to know if the officialwebsite is wrong, why is that information is there?! I hope this gets fixed or they are going to lose customers! I will attachmy “fixed” receipt just in case. It’s not about the money, it’s about the principle! Read more
I came here after I saw a commercial saying they brought back the buy one get one 1/2 off traditional wings on Tuesday, and buy... one get one free boneless wings on Thursday. It happened to be Thursday so we had the boneless wings first will start with thesauces there all pretty delicious and coat the wings well some of them however were lacking enough sauce and were a little dry.Also the boneless wings were very inconsistent some were very meaty and just perfect while some were mainly breading I thinkthey may need to work on quality control. The potatoes wedges topped with cheese and bacon were surprisingly good and servicewas good. The end result I don't think I will go back for boneless wings but will come back to try the traditional ones and seehow they fare will update when I do . Read more
Place was empty but had to wait for a table cause they couldn’t sit us at the 4 people tables and add a chair. Also bathroom... was hella dirty and employees acted like they didn’t want to bother with anyone. Food was ok tho. Read more