Reviews for Cold Stone Creamery in Monrovia, CA
Not one of the cleanest Coldstones I've seen. Looked like there were little gnats flying around the add-ins. The front door was... propped open so not sure if that was why. Didn't get the feeling they really cared about the cleanliness. It was disappointing. Read more
This one was bad ...my cup was not even full of ice cream. .....very disappointed
Workers were very pleasant and hard working! That had a sudden rush of customers and phone ringing and online orders and handled... it quite well. Luckily we had gift cards to pay for the ice cream, because $7+ for an ice cream is too much! Read more
Bad experience. I got in line they started my order, I was ordering 5 ice creams they took 2 was in the middle of making them... and then skipped to the next person. Multiple girls there they just forgot about me, she turns and says sorry but continued tothe next guest. I will not be going back there, that is such bad customer service, I got in line like everybody else. If I couldgive them no stars I really would. Read more
My husband and I tend to go after dinner to take our son for a treat. The staff is always polite and cheerful. I love that they... offer you water without us having to ask! Read more
This location was pretty popular on Sunday evening. The food and service were good, but the line is a disaster. No one knows... where the start of the line is, and there are registers on each end. That meant a lot of people who got there after us gotserved first. This isn't the fault of the employees, but a clear queue would be nice! Read more
When we entered the creamery we received a very warm welcome from the Liana who was very helpful in helping us make our... selections. I had kind of an unusual combination that I dreamed up and she was very happy to make it work for me and also for mypartner. All in all I would have to say it was a great experience The taste and the hospitality was wonderful. Read more
A little disappointed came for the brown sugar ice cream and they didn?t have any. The boo batter is supposed to be black and it... looks like super brown. The girl was really nice and helpful the location was clean. Some of the ice cream store melted andagain disappointed no brown sugar ice cream when is supposed to be a seasonal flavor. Maybe call before you come to see if theyhave your flavor. Read more