Reviews for Papa Johns Pizza in Monroe, GA
Our food was warm and really good, just enough sauce & cheese! So glad we have a chain pizza place around here that is good.
I live less than HALF A MILE away and it took an entire hour for delivery (I was given a 30 minute estimate) and then the pizza... arrives like this, with holes in it?! What?! $50 for this?! I understand staffing may be an issue, but the quality of yourproduct shouldn?t suffer. Read more
Update: I just received a call from the Director of Operations over this store. Devin Ledford, he was extremely kind and... attentive to my concerns. Immediately offered to send out a fresh order. Went above and beyond listening to my issues andpromised to address them with the store tonight. I very much appreciate the level of customer service I received from Mr.Ledford and I trust that he will work with the stores employees to understand the importance of delivering within the designateddelivery time and I will give this Papa Johns another try! Get it? staffing is hard. Finding drivers is hard. But quoting 25-35minutes when ordered and now your Papa Tracker says it left the store over 33 minutes ago and we are now sitting at 1:02 sinceorder was placed is unacceptable. Called and spoke to manager who could have cared less. Told him I wanted to cancel and didn?teven respond just kept saying it was enroute. Trying to explain how QSR pizza works. Well that may work on some but yourspeaking to someone who worked for corporate PJs for 13 years and man in the house owned the 4 locations surrounding Athensfrom 1999 until 2013 so we know Papa Johns. Don?t believe me look it up. Gave up and hung up. Pizza gets here and cold to thetouch and garlic knots doughy and undercooked. Ended up throwing away. Read more
The staff at Papa John?s were so nice and went the extra mile to resolve an order issue! I have always enjoyed their Buffalo... Chicken pizza, cheese bread sticks and pepperoni with mushrooms! Thank you to Steve, Tim and all staff at the Monroe GA store! Read more
The wait time said 120-130 minutes STILL after placing my order online 1 hour and 15 minutes prior. I had to end up canceling my... order. I understand it was a Friday night... But, being a former manager of a fast food pizza establishment (Pizza Hut) we werealways prepared and staffed for a Friday night leading into the weekend. The GM at this store needs to hire more staff for busynights like these. I feel sorry for the employees that actually work at this location. Get it together.. Read more
Pizza was hot and perfect to order. Stuffed crust was better than pizza hut in my opinion. Only complaint was the drivers... clearly don't read delivery instructions. I have big dogs and requested they leave it at the door so I don't have to fight toget to my food lol other than that, it was great! Read more
Stuffed crust? WHAT A JOKE! This store took 2 WHOLE HOURS to bring me my pizza. When I called 30 minutes after ordering they... never even started! It got here lukewarm and cut horribly. You can see the cheese is not hot at all. When people trust you withtheir food, you should do your best to prepare it and get it to them on time. Read more
I stood at the cash register for a good five minutes before I was spoken to by the staff, and asked for my order. I wanted to... order a pepperoni pizza, and was told to order it online because it was a special. Also I asked to see a menu it was alsoonline. By the end of my time there the staff was friendly it just took a while to get to that point. Read more