Reviews for Wingstop in Moline, IL
Zero stars!!! Worst customer service. Managers are rude as ever. They just lost a family of Wingstop customers. Awful experience... ordering over the phone. Normally you can?t even get someone to answer. The manager got the order wrong many times and wascorrected. Went in to pick up the order I ordered 24 wings of different flavors for my family. They put all the wings togetherinto one container. Which is not okay. One child of mine has allergies. The other will not eat hot food. I asked why it is alltogether and he said it saves money! Ha! Must be nice. (Forget what?s right as long as it saves money ) Got home with the foodafter this ordeal, we were missing food. Like seriously. Had to call to speak to two managers. Rude as ever. They were notwanting to help. Asked me to bring my food back from Bettendorf so they could make sure it was wrong. I hung up in frustrationand ridiculousness. We will not be back. It?s crazy. Normally spending an upwards of at least $50 there on special wing nights.And we were treated as if we did not matter. We no longer support the Moline Wingstop. Read more
Don?t bother. Placed an order online that said pickup in 15-20mins. Got there and there were dozens of people waiting for food... that had been there for over an hour already. They could have turned off online ordering if they were that far behind, butdidn?t. Employees refused to refund. Ended up having to file a chargeback on our credit card for services not received. Everytime I order from here there is some sort of issue. Clearly a major management problem at this location. Read more
Very slow and Inexperienced. I had a scheduled pick up order and I waited 35 minutes after that time for my food. Communication... is not the best. Service was terrible! I will not be returning anytime soon. Read more
Wings are good but still can?t eat in and we were passing by and decided to order and they said we can?t take your order inside... you have to place online. What the heck is up with that the register is literally right in front of them. Last time I will cometo this one. Service is horrible. Read more
Not only was employee rude to a door dasher, but both are complaining about orders coming in. Isn't your job to make the orders... that come in? You are paid by customers. If you don't like your job, leave. Read more
Went to wing stop in Rock Island, IL today and they stated that they are not taking walk in orders. I ask how does the public... know that if they have a desire for wing stop and they get here and hear you say we are not taking walk in orders just onlineorders. Fortunately we ordered online and was here to pick it up. Unfortunately wing stop has failed to let the public knowabout walk in orders. Also there was nothing posted on their website, or posted on the door. It could be due to short staffhowever you still have to let your customers know either online or at the minimum post a sign at the door. Read more
I placed an order through their website that was delivered through Door Dash. The order never showed up, so i called them. They... said they would issue a refund and that i'd have to re order through them. No problem i said. Long story short, i re ordered,got the second order just fine and after at least a half dozen phone calls and 34 days later, i still haven't been refunded myoriginal order. Food has always been decent but there's much better wing places around that i'll take my business to. Read more
Amazing experience food wise! Owner/manager was professional in handling a difficult situation with a rude customer and offered... us free food. We did not take the free food but was a kind gesture! Will be coming back next time I'm in the area. Read more