Reviews for Lake House in Mitchell, SD
We were celebrating our daughters college graduation and had made reservations for 15 at 6:30. We got there at 6:20 and was... seated immediately. We sat there waiting for about 20.minutes and was told that they were looking for menus and silverware.Finally came and got out drink orders and than brought menus. Our waitress came over with an attitude from the start but we weretrying to have fun. We went to the salad bar and it was half empty and was told they didn't have staff to fill it. Therestaurant was only half full. We waited for about 2 hours for food and drinks. The food was cold when it came and later foundout why our waitress Britney didn't care how pathetic her service was because her tip was included in the bill. Which was goingto be over 70.00. we asked for pop refill had to ask for them and still didn't get them. Asked for steak sauce was told sheneeded to find some and never brought any. My daughter told them our food was cold and service was bad and Britney came over andstarted raising her voice to my daughter. Another staff came over and tried to help but Britney went to a customer that wassitting at the bar and started talking about us. She was trying to get other staff involved and causing drama. Horrible waitresswith a huge attitude. It was sad because this is how my daughter got to celebrate her graduation with cold prime rib andHORRIBLE service. Britney sure brought beers because they add to your bill but not refills. You must ask for them several times.If I was management I would be embarrassed that I had customers treated like this and served food that was so cold. My dad hadthe walleye and stated it would have been delicious if it would have been cold. Super sad because it was a cute place but awfulservice and cold food. Won't be back and will let others know. Read more
We had a 630 reservation tonight and got there about 620. upon arriving we were immediately seated, however that?s the only... thing that happened in a timely manner throughout my entire experience. After being seated we were told that they didn?t haveany menus and or any silverware (explain to me how a restaurant runs out of clean silverware when they?re only 1/2 full). Wewaited approx 20-25 minutes to have our drink orders taken by Britney. The drinks were then delivered my someone else & we wereleft to sit another 20+ minutes before Britney returned. She informed us there were two large tables ahead of us so ?it will bea little bit?. We placed our orders since we had already been here for almost an hour. We waited another hour before we werebrought our food. upon receiving our food everyone?s food was cold. My daughter ordered Mac and cheese & refused to eat it as itwas cold. Britney was asked to bring steak sauce and asked multiple times to refill our drink. She never did bring steak sauceand only brought one drink refill. She came to the table ONE time after our food was out. We were never told sorry for the waitnor asked if we needed anything while we waited for our food. Upon getting our bill it was brought up that our food was cold.Britney began raising her voice and making aggressive hand gestures. Another waitress came over to attempt to try and helpresolve the terrible experience. While the other waitress was attempting to help BRITNEY BEGAN TALKING TO A CUSTOMER ABOUT US ASWE WERE STANDING THERE. Our experience was poor, at best. And it was very apparent Britney didn?t care to tend to our table aswe had an added gratuity anyhow. Read more
If only it was warmer .... Enjoying great food outside... Good meat and great service.
Food was gross . Service was ok but slow. Dishes were dirty , cups, plates, silverware. Had a dirty water cup , told the gal and... asked for new one - never got one back. The water long with my special drink both had a funky taste to them . Read more
First off, service was great. Food was okay, even had the prime rib, but seemed to have little flavor and the steak itself was... atleast 40% fat. Atmosphere was okay, there were four kids running around hollering the time I was there so it was on the noisyside. Read more
Driving through, sat on the patio with my dog. Staff was friendly and attentive and made excellent beer recommendations. Burger... was delicious. Read more
Well where does a guy start. Had group reservation here on a Sunday night and understandably we expected a little wait but this... was ridiculous. Got there at 630ish and didn't leave there until 915. Wouldn't have been bad but I now have five kids whommissed there only chance to go swimming back at the hotel I essentially paid extra for. Not to take anything away from ourwaitress but she was obviously a newbie and not organized or prepared for our group nor did she get any help. The biggestfactor in my rating was the fact that i never received my meal. It looked good on the menu but? Disappointment, lost order, nofood, #unwillingdiet. There was cabbage instead of salad on salad bar and we were literally cleaning up or own plates. On alighter note what food that made it out was fairly good I was told. I did get the appetizer bobbers and fried egg things whichwere good. I like what they did with place and it sure looks nice. Wished I would have had a better experience sure seems likea place with lots of potential. Read more
Ordered the sirloin and beef tips. Steak was cooked correctly and beef tips were very good. Baked potato was very cold. Ordered... a old fashioned and bartender made it incorrectly. Basically just gave me a glass COMPLETELY FULL of scotch and served with twocherry. I politely asked the server to take it back and the bartender who was not even ten feet away from my table loudlystarted complaining and sounded like a child just because someone didn't like her drink. Ridiculous and unprofessional. Didn'teven know what scotch was available. Server was nice but not trained at all. No skills with talking to guests. Entire experiencewas weird. Got sat but had to go to the bar to get a drink. Would not recommend. Steak was good though. Whoever the bartenderI'd needs to learn how to talk to people and not throw a fir because she is inexperienced. Bottom line the place was horribleand I will never return. What happened to the Brig? Read more