Reviews for Cinnabon in Missoula, MT
Stood there for about 5mins while the manager and worker discussed all of the breaks everyone had. I just wanted a frappe. They... were out of the frappe because a worker lost a piece of equipment. Therefore waiting for a new one. Decided to go somewhere elsein the mall. Read more
I work at the mall and only been here a handful of times and never have liked the outcome. I open the same time and can?t get... anything even a minute before work..one day I asked when they open and the girl was sooooooo rude and yelled we aren?t open.Then if I?m not berated for asking when they open all the Cinnamon rolls are old and stale because the staff lets them sitthere because they refuse to sell to people until feel ready. Terrible feel terrible service Read more
Showed up at 6:28 they close at 7. I tried to order pretzel dogs which were on the menu. They said that they stopped cooking for... the evening. I would suggest if they aren?t willing to cook or make something to take it off the menu and sell their precookedfood at a discount.the food we got that was already cooked was probably cooked in the morning terrible food and service! Read more
I was just waiting in line (Nov. 19th, 4pm) and some middle age, shorter blonde woman had her mask pulled down and was eating... food right in front of the counter where the dough is rolled while another (unmasked) employee was preparing dough. She had hergloves on as she was eating and proceeded to touch her face after she was done. She then went over to the other counter andstarted rolling dough for the hot dog pretzels. Absolutely disgusting. Didn?t even wash her hands or change her gloves. Even ifwe weren?t still in the middle of a pandemic, this would be unacceptable. You don?t have to work in food service to know whythis is wrong. She is a risk to public health and safety. I definitely left that line after seeing that. Nasty. Read more
We ordered 3 middle of the rolls, a cup of pretzel bites, a pretzel dog with Jalepenos and milk. First the middle of the rolls... we asked for them to be heated and they were heated for 10 seconds. The cup of pretzel bites were burnt. We ended up not wantingthe pretzel bites due to how burnt they were. The children working the counter took the pretzel bites and then put them back inthe heated space and resold them. The middle of the rolls were super hard, and one of them was hard enough it was uneatable.That middle of the roll was brought up to the employees attention and they asked for a receipt which we did not get even thoughwe asked for one. We were there literally 7 minutes before this occurence. The staff took what was on our order which was 3middles of the rolls, a jalapeño pretzel dog , and a milk to look up a receipt. The whole place was being ran by all 14 yearolds with an Assistant Manager who would not come over and assist. They grabbed the oldest gal who looked to be a dishwasher,and she was the most ignorant. They tried to find our receipt and could not find it. The excuse was "we have taken over 500orders today." We stood there waiting for a refund and then for them to find our receipt for 15 minutes. The older gal sent overa young gal and we were told "we cannot help you so you need to step away from the counter". We asked for the older gals name asI have never dealt with someone so much more ignorant in my life. We were just yelled at that we needed to leave. Every employeejust walked away and ignored us at this point. They took the uneatable roll that was paid for, we did not receive a new one nordid we get a refund. We donated money to Cinnabon which I would have preffered to put that money into our community another way.We have been big supporters of Cinnabon but after this experience and how your staff treated us with no manager on duty isunacceptable and I refuse to go back. This location needs some proper training on customer servic Read more
So inconsistent. I think the best rolls we had was when they first opened. Now the rolls are either dry or under baked.... Sometimes too much cinnamon goo, sometimes not enough. This time we purchased a 6 pack and the frosting wasn?t mixed well. Ionly purchased a 6 pack because the lady who was helping me didn?t wear her mask- at all. Read more
Sign up for their birthday awards and recieve a FREE coffee on your birthday! I ordered the cinnamon roll flavor, and it's... delicious! ???? Read more
I actually am an employee here fairly new and I just have to say I enjoy my job very much and I I hope to make every customer... happy when they come through !! Read more