Reviews for Tim Hortons in Mississauga, ON
UPDATE: This location keeps giving me one negative experience after another every time I give it another chance. Today I found a... plastic wrap in my chicken wrap. ORIGINAL: There are multiple Tim Hortons in the hospital. Google Maps apparently is listingthe western location which is not open 24Hrs but I?m reviewing the eastern location here, which is although bigger, open 24Hrsand has better seating, I had a negative experience there. First, the staff is not helpful with determining which location Ishould use on the mobile app. They asked me to check the location and choose the closest one, but my order ended going to theother location because the app location feature was all wrong. Second, on another day I tried to use the kiosks and attemptedto scan the QR code on my mobile screen to use an offer, following the instructions, but it just wouldn?t work. Third, decidedto place the order through my mobile app. The monitor was showing the 8 or 10 orders before me currently in progress, and ittook a long time and the screen wasn?t updating, and if not for me checking the counter in person and seeing my name on one ofthe receipts I could have waited much longer. Fourth, the spicy buffalo chicken wrap was very leaky and made a mess. CertainlyI won?t be ordering it again. Read more
Hire more people that actually know what they?re doing?.15 minutes to get a coffee is ridiculous
The worst customer service ever ya they are just out for your money and that?s it. Actually no stars if i could do it. Staff... needs to look at the customer while they are speaking, they NEVER get my order right, I deleted the app!!! Read more
This store, located at the hospital's main entrance, has really taken a nosedive the last year or so. Service is super slow and... it's next to impossible to get a staff member to help you if you have a question. Beware of mobile ordering from this location:orders are not filled in a timely manner (most recently, I waited 15 minutes for a wrap and iced coffee), and they aren't alwaysopen, as the app says they are. Not long ago I had to cancel an order because they were closed when the app says they're 24hours. Also, be prepared to walk clear across the hospital to the other location, because they'll send you over if you'veordered something they don't have. Read more
Very slow service! 5 server inside the counter, they washing dishes rearrange shelves. Non of them serving the customers. Most... of the time when ordering something, they start to make coffee before serving the customers. Wondering how Tim Hortons makemoney. Are they get paid for dishwashing or selling their products? Read more
Good products. Generally counter service is slow. Drive thru is faster.
After working in THP for a bit I have came to the executive hypothesis that this specific Tim Hortons has the most mentally-slow... humans in all of the GTA. Now before you ask why am I making such a crazy remark, let me take you through my experience withthese BOTS. The first issue I have for this restaurant is the wait time for the line up, I?m a patient person when it comes toit being ?uncontrollably busy? but when you have 3 workers doing nothing while one person is taking orders for 5-10 ppl it getsannoying. And yes, you can say ?get the app, skip the lines? which I have installed on my phone, but the options andsubstitutions are extremely limited. Once you finally wait thru the dreadful line you are met with a worker who likely messes upyour order by forgetting to take off an item that you requested, forgets to scan your coupon or your Tim?s card completely, andI do get that humans do make mistakes but when you ask them nicely to correct it you are met with attitude. Next the kitchen,the kitchen needs to open their eyes more before they accidentally injure somebody, multiple times where I would specify that Iam extremely lactose and cannot have cheese and I would catch the workers putting cheese on my item. Also the kitchen needs torealize that if someone tells you that they?re order is incorrect that we are not attacking them, we just want our orderright. A few days ago I ordered a Grilled Cheese Melt. When I received the GCM, cheese wasn?t even melted, which is themachines fault and not the workers. When I asked them to reheat my sandwich for 5 seconds just so the cheese can melt I was metwith attitude and the woman had to ask her supervisor? just for a 5 sec reheat????? Like if you guys have no application processjust say that. And if you want your bad day to be worst just order food here Read more
Very busy but they provide excellent services within a short time.