Reviews for Cousins Subs in Milwaukee, WI
They put mayonnaise on my Italian sub!!! WHY?!?! Gross!!! I had to throw it away. I sent email complaints 3 times and nobody... ever responded to any of my complaints. Don't eat here!!! Terrible customer service!!! Read more
i was told at the door that unless i ordered online they was no way i was going to get food! i also went a different time and... was told they had a big party sub order they were trying to finnish in time and if i wanted food to come back in an hour. staffis rude and doesnt care about anything. all the recent reviews are accurate Read more
Had the best experience with this cousins..whoever the boy was I think his name was Jay he had a positive attitude though out... the whole time I was there and got his work done..also i think the name was Liz she was doing fantastic with making thesandwiches I will definitely come back. :) Read more
If I could give this store a ZERO, I COME IN TO DO A DOOR DASH, I speak and the gentleman says, HE DOESN'T HAVE TIME FOR THAT,... WHAT DO I WANT! I said what, are you serious, I said I was trying to DASH and order some party subs but I'm good just give me myDASH! HE said GOOD ???? BYE! WE TO BUSY FOR ALL THAT! Read more
I should have checked the reviews before I went into this location. I wholeheartedly agree with all these reviews about the... slow and terrible (rude and uncaring) service. I was the only customer in the store when I placed my order and it still took 25min to complete my simple cold 2 sandwich order. There were 3 people working, so not terribly understaffed. Just employees whohad no desire to put forth much effort in their jobs. Not Freaky Fast like Jimmy Johns, just Freakishly Slow and uncaring! Read more
Visited at 1230pm- The sub I Had I wouldn't have fed to my DOG! I've never know for cousins sub to have huge chunks of onions on... their sub. The girl at Register was irritated, and didn't add everything to my order. I don't understand how people keep theirjobs. It's a continuous struggle to get quality service and good food these days. Definitely shouldn't be blamed on shortage ofworkers. They were fully staffed. Poor management, if the manager doesn't care neither will the staff. Save your money. Bring alunch.. they don't understand 0 customers means no need for workers. Read more
NEVER AGAIN!!! Today was my second time ordering from their web site for delivery to my workplace. The driver delivered to... somewhere in space and getting a refund is HORRIFIC! I called the store FIRST to get a refund. I was told that they have tocall corporate and corporate has to call Door Dash. My next call was to the Door Dash number provided in the delivery statustext to my phone. Because my order was made online with the store, I was transferred to another person and placed on hold forseveral minutes while the second person called the store. He never got through to the store; I was told he would proceed withthe refund and that a customer service support person would contact me later. From start to finish, this was a terribleexperience. The worst part was having to hunt for contact information and a live person to handle the issue. Ordering waseasy; refunds and issues should be handled just as easily. I like Cousin's Subs and will continue to be a customer AT ANYLOCATION THAT IS NOT THIS ONE, AND WILL BE ORDERING IN PERSON ONLY!!! Update as of 4/27/2022: refund still not processed. Update as of 5/11/22: refund still not processed. NEVER AGAIN!!! NEVER using Door Dash again. If I want someone else to get ameal I paid for, I'll cook and deliver it my damn self! Read more
I was trying to get information on catering and Shante, who answered, was just rude. I ask for the manager and get Jessica. I... try to explain what had happened. She said they work at another location together then hung up the phone. Read more