Reviews for Buttermilk Falls Inn & Spa in Milton, NY

If you're considering spending thousands to have a wedding here, do yourself a favor + DON'T. From April to October of this... past year we dealt with 4 different event managers with little to no communication regarding the change in staff and how tocontact the new person in charge with each change of hands. We went weeks without hearing back from event staff about ourwedding celebration. Imagine not being able to communicate or contact the venue that you're paying thousands of dollars to havea celebration at. When we did get the person who would be in charge of our event it wasn't much better. She messed upcommunicating one of the passed apps when we told her what substitute we wanted for an app they ran out of - she gave ussomething completely different even though we told her what we wanted. She misplaced an $8,000+ check and asked us for finalpayment days after the wedding when we personally handed the check to her the night before our event. She never communicatedwith the front desk that our whole party would be staying at every room in the inn so when our families came and one of them hada child they told them that they didn't allow children at the inn usually (even though our family booked the entire place!) ANDthe charged every party that rented a room an additional tax fee even though the spreadsheet they sent us to book rooms hadrates including tax (luckily they did refund everyone for the additional charge but that was another thing we had to deal withthe day of the event while we were trying to do everything else.). Also, my husband and I were managing the vendors the nightof the party. When the cigar roller we had and the tattoo artist we had came we had to tell them where to go and what not, shewas not on top of it at all. The level of disorganization and miscommunication was not something that couples getting marriedshould have to think about during or leading up to their big day. The venue was beautiful the service was not. Read more

Our time at Buttermilk was very relaxing & enjoyable. The goal was to go & unwind & that was exactly what we did! All the staff... was friendly and helpful when needed. Chris & Camille (GM) were friendly & very accommodating during check in & ensured we gotsettled in promptly. We scheduled massages prior to arrival, so I was very happy when I got the chance to meet Betsy finallyafter her attentive & helpful way with setting myself & my partner up for her special bday spa day over the phone. We bothenjoyed our various massages from our masseuses & left relaxed & even a bit more educated on parts of our bodies and stresspoints. We had reservations for dinner at Henry?s, which overall was great with food & drinks. It did get a bit busy & ourserver seemed a bit overwhelmed. But with team work from Brandon stepping in & assisting, the night was still successful for mypartners birthday. We do plan to return, because we enjoyed our experience so much. Read more

Our stay at Buttermilk falls inn was absolutely perfect. We stayed in the main inn- our room was beautifully decorated with... antiques, very clean, and the bed was comfortable. We had dinner at Henry?s- the food was good and service was helpful. The bestpart of the stay was the property- we saw llamas, pigs, chickens, goats, peacocks, ducks, swans, and geese. It was magical! Theproperty is in fantastic condition- with lush landscaping and breathtaking views of the hudson. I can?t wait to come back duringleaf peeping season to see the colors. Breakfast is complimentary and served daily in the inn. They had a few choices of sweetand savory breakfast options (seems to change daily) and a lot of the food is grown in their own garden. Our stay was absolutelymagical and I can?t recommend it enough! Read more

From start to finish the staff was great. The location of the hotel is beautiful. Set on the Hudson River with a beautiful view... of the greenery from the porch where you can have breakfast and lunch. Breakfast was included with our stay which was very nice.The complimentary breakfast was incredible. Different menu every day with the chef was definitely on top of her game. They didhave coffee available throughout the day with light snacks that were also complimentary. The property itself was wellmaintained. Lots of trees. There was some apple trees that you can look at. A lot of ducks in the ponds. Unfortunately, likeeverything else, the water levels are low because of the current drought situation. All of the animals they have pigs, alpacas,goats, chickens are all animals that they rescued. We did speak to one of the animal keepers and they were very well informedand told us some of the history of how they got the animals. The front desk staff was very attentive, did meet and exceed ourneeds. Our room could use a little work. We stayed in one of the lofts. The shower definitely could use some work. The tile isdefinitely stained along the wall. The room itself was cozy. Air conditioner worked well. The refrigerator did make some noisebut that did not affect our stay. The only suggestion we had there should be a second lock on the door for more protection. Yes,you are in the woods but with the current state of what goes on in this world you never know. They also have a gym on locationwith we did not use but the equipment seemed modern. We did eat the restaurant on the property. The service was five-star andwas the food. We did enjoy our time with our puppy. She was allowed to accompany us to breakfast on the outside patio and todinner on the outside balcony which was a very nice touch. One of the main reasons we picked this property. Located in a greatspot close to wineries other attractions. We would definitely give them another try Read more

I would advise not working here, or planning an event as the events team is constantly firing it's staff at will; including... event coordinators. Toxic work environment to the fullest extent. Shady, shady stuff. It's a shame how people can make such abeautiful place so ugly. Most of the staff was fantastic though and very nice. I hope things get better there and they get newmanagement. Perhaps a nice person with compassion. Read more

Property = gorgeous Food = delicious Cocktails = thoughtfully comprised Staff = hospitable and friendly So ya. That about sums... it up. Great, great, great location with not much left in regards to "voids". The room (Captain's room) was cozy and was perfectfor what we needed it for, literally a place to sleep. I think they could have at least upgraded the TV's but totally understandwhy it's not a priority. Although, if the weather hadn't had held up... I'm thinking a larger TV could have come inhandy. Excellent spot to spend a night and get some down time with your significant other. Read more

I came here for the spa and was taken back by the beauty and tranquility of the grounds. There are flower gardens, animals,... fresh fruit and produce growing, chicken and peacock! The grounds are well maintained and are free to walk for everyone usingtheir facility. The spa service was excellent and, though can be pricier than other spas, was well worth the extra money. There are well marked paths that bring you to ponds that have swan, geese, and duck, as well as waterfalls. I would highlyrecommend coming here. I am looking forward to coming back. Read more

Buttermilk Falls Inn and Spa is absolutely beautiful. The grounds are phenomenal, with a lovely view of the Hudson, picturesque... ponds, and rolling greens. The owners have rescued most (all?) of the animals, which were so fun to visit. Make sure check outtheir beautiful aviary, with 2 chickens coops and the peacocks are a riot. If you?re staying in the North Cottage you willdefinitely hear them coo and squawk! Our experience with the staff was excellent-everyone was super friendly and they wentabove and beyond to help us. Dinner at Henry?s was amazing-if you like cocktails, highly recommend the Bees Knees and thescallops were delicious. Breakfast is included-it?s a small menu with impressive execution by Chef Jennie - who would havethought Zucchini Walnut pancakes would be so life-changing! Overall, our stay was lovely and restful-a truly beautifulproperty, and we can?t wait to come back! Read more