Reviews for Dunkin' in Milford, CT
I came into your location off of the highway and was assisted by Tae. There were a line of customers at 6:30am and she was the... only employee working. She was professional, upbeat and polite. She got the customers taken care of in lightening speed and alsodemonstrated core customer service skills. I will be back to recruit her for my company. This women deserves a raise or apromotion. Read more
Stopped by for a lemonade was asked by the clerk what size? I asked her what size is available she said only Large trying to be... smart! There were no straws on the outside so I asked her for a straw she is asking me what else is missing and another smartcomment I thought you could not see because you are wearing shades!!! Are you kidding me what is wrong with this lady. Customerservice skills 0 I would have given a zeo star if possible. I asked her name she said it's Rebecca. Rebecca I am verydisappointed with your service if you gave me the correct name. Rebecca you need to be trained properly in Customer service andpoliteness. Read more
Both employees are using their phones and taking too long. As well as my drink being made properly then she weirdly allows... herself explaining the problem with our drinks to be interrupted by the person on the phone. Terrible customer service alsogiving other customers attitude. Read more
I have felt the need to write a review of a Dunkin? Donuts, but the patience and professionalism I saw demonstrated today from... several of the people working there in the face of some of the rudest customers I have ever seen has gotten me to this point.The three customers (same order) in front of me were trying to talk over each other to order, and never clarified their orderafter they placed it, and then berated the workers as a group when they forgot to put cream in one of their coffees. Thecustomer after me never specified how he wanted his wife?s coffee made, so they made on black, and his wife had a nearconniption fit in the four seconds it took them to add milk. (For the record, I asked for oatmilk in my coffee, and gotoatmilk.) Both of these instances were handled with the kind of grace and patience most people reserve for infants?althoughgiven the maturity level of those customers, maybe that was merited. I specifically want to give a shout out to the young ladywith pink hair who apologized to me for the wait, even though it was not at all her fault?thank you! Give these workers araise, Dunkin. Read more
Very, very, very rude and extremely terrible at their job. Their employee Jayson shorted my change and called me retarded. Wich... really hurt because my cousin who we take care of has mental health issues. But I still have him a tip. He should firedimmediately. And they gave me a freezing cold coffee to top it off. I have witneess Read more
The drive through is advertised to be open until 12 noon. I came at 11:55 and they refused to serve me. First they ignored me... and then insisted on telling me that they were sold out of everything and they couldn't serve me. I don't understand the pointof hours if you aren't going to stick with them. If they can't restock mid morning what's the point of having a drive through atall. If I knew that they wouldn't serve me I would have parked and gone inside but no... Read more
The service was excellent, my frozen chocolate was made extra special by a true artist. After a long day of work and longer... drive home the smile i got at the counter made my day. Thank you for the service. Everyone was happy and smiling. Read more
My family and I were passing by and decided to take a break and use the restroom after several hours of driving from NC. I was... indecided to place an order but Tiffany, who had just clocked out and was about to leave, stopped and ask me if I was going toplace an order with such professionalism and smile. She helped me place my order, and then Monisha showed up and finalized myorder. She too was also extremely helpful and polite. Those 2 have my 5 star review and deserve more. It's becoming hard to findworkers like them. Please let them know that they rock! Read more