Reviews for KFC in Milan, IL
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Food was good but service needs work. Today is 9/30 at 8:50pm. I work nights and needed dinner on the way home. Cashier (longer... curly hair, younger kid maybe high school) was extremely rude. Handed items very sternly and went ?CARD? ?DRINK? ?DRINK? whilevery passive aggressively handing over the items. Once I got my food he yelled to the manager ?SEE TOLD YOU WE WERE GONNA GET TOCLOSE ON TIME?. It?s very obvious what he was trying to say. I?m sorry I work late but no need to guilt trip me. And shame onthe manager for also being immature about it. Won?t ever be stopping here again. Read more
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we live 45 min away from this place. ordered a big meal and asked for honey at the time of ordering. got to the windo and asked... again when paying. when handed food we asked again and was told it?s in the bag! we asked rep because they always forget thehoney. we drive 45 min home and no darn honey! I called the restaurant and was told don?t know what happened? ???? our fault forbelieving they did what they said! I should?ve known there is no integrity here! ???? Read more
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Ordered chicken with a large Mac. N cheese. Got the chicken and no Mac n cheese. Guy at window was weird practically crawled... into my car. Freaked me out. Poor customer service. Phone is always busy can't get through. Read more
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It says something about a business when you make a small request, they make a mistake, and then the phone is busy for over 15... minutes when trying to call and make them aware of said mistake. This was my visit at the Milan, IL location. The cashier andthe manager were friendly enough, and I gave the upsell a shot after ordering a breast and a leg. I returned to where I wasafter getting my food, finding out that there were two legs instead of a leg and a breast, and the rest of the food I justcouldn't eat (I don't like gravy, the biscuit was incredibly dry). After 15 minutes of trying to call the store to try andrectify the mistake,only to be told the line was busy, I gave up. I don't plan on returning to the store, as I have a high codeof conduct: anyone can make a mistake, but it's how you handle or don't handle that tells me the kind of business you are. Read more
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went down there looking for what I wanted. instead of having to wait the extra time for my chicken. Billy and Brad definitely ... recommended something different to what I was looking for and made it happen. definitely satisfied with their service tonight.Thanks again guys for the great customer service. really appreciate it. Read more
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Food was good but really my chicken wings are the size of a spoon. They look more like chicken nuggets ???? and the drums aren't... much better lol. Looks like they stole the chicken from wing street. For that to count as one of 8 pieces come on man. Did Iorder a children's 8 pieces for $24 ???? really can't believe how small all of it was. Was it a mini chicken ???? both of thewings look like they come off a sparrow. Read more
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If I could give them a negative 5 I would. Orderd a 4piece dinner price was $9 something, didn't not want the drink. Total was... almost 13 bucks. When I asked about it I was told since I didn't get the drink it was not considered a meal, everything rang upseperate. O.K. FINE, NOT, you should either explain this to the customer or make a sign letting people know. When I got my orderthe girl just kinda tossed my bag on the counter, SO SORRY I INCONVIENCED YOU BY COMING IN. WHEN I got home,sat down to eat,immediatley spit it out,was not cooked thoroughly. Pucked for about an hour. Took it back and showed it to a manager, he lookedat me dumbfounde, told him about getting sick, still just stood there, SO I asked him if he would eat it,,,Hughhhhhhh, I can'tgive money back, but I can give you another dinner. ARE YOU FLIPPING KIDDINME! Read more
Food over cooked the chicken sandwich was not hot or freshly fried. Hard. Fries were over cooked and hard. No soda just tea. No... condiments for fries. Had d to ask for napkins. Read more