Reviews for Firehouse Subs Douglas Blvd. in Midwest City, OK
Firehouse, but so so slow. The slowest Firehouse I?ve been to by far. I should note it seems to be a management issue. The kid... behind the counter was working his butt off while still being friendly and welcoming, but was by himself during the lunch rush. Read more
The lady in charge of this store is very rude and unprofessional. I deliver with Door Dash and she will not give you the order... unless you have a mask on (which is no longer mandatory according to DoorDash). Ever since my first pickup from this store shehas been very rude. The employees that work under her seem to not enjoy their job. If you deliver food I would not recommendpicking up from this location. Read more
This place is horrible. The staff and owner are very rude. Also the owner is prejudice and I know several people who will agree... with me and have stopped giving her their business because of it. She throws in your face that she is the owner and that sheowns the place and basically can do as she pleases. I've also noticed with reading other reviews that are negative she respondsbut then signs a fake name/guest services and I only assume to prevent people from further complaining to corporate but not thistime. I also witnessed her (the owner) being racist towards a customer and being very rude and then denied them services becausethey gave her the same disrespectful attitude she gave them. I hope everyone who has a bad experience takes it a step furtherand contacts corporate as well. Read more
I am a big fan of this chain and have been patronizing them for years in both Oklahoma City and San Antonio, so I am... disappointed with having to post this review. Attempting to redeem a national promotion at this location, I was told flatly andunapologetically that this this location would NOT participate. This is, of course, each independent owner's right and I wouldhave respected it if the denial was delivered with even a sliver of humanity. Conversely, Gwendolyn M Campbell of Store 1461chose to reference her multiple degrees in Marketing and how her bottom line was negatively impacted by participating in herbrand's national promotion. She exhibited a visible disgust when alerting me to her participation in the "birthday" promotionand had little interest in listening to constructive criticism offered by a long-time customer. Her employees watched withoutwords as she boastfully asked me if I was trying to run her business. Even during what I would consider prime lunch hours, therewere no patrons in the restaurant. It is my hope that she is more receptive to her employees, patrons, and community when nextthe opportunity presents. Lastly, I crossed the street to a locally-owned deli called simply "Super Subs" and had an ItalianPhilly grinder that would make a fireman from eastern PA miss home. For that, I respectfully thank Ms Campbell. Read more
If you do door dash,uber eats,grub hub Etc I recommend you do not take orders for this location she will not let you pick up... your order even though the customers already paid for it.. She says you need a mask (not mandatory) when customers do not wear amask. Also I would like to add the employees are not even wearing them either ! She just picks and chooses. She is very rude.Don't accept orders from this store . To the owner of this store ,If i could give you a little tip .. Do not except deliveryorders if you will not let us pick them up.. Read more
I have never been to a firehouse sub before today. I was given a gift card by my employer. The app and online order system was... down. I called to confirm. The lady that answered the phone, when I asked if there system were down, said, "well I turned thetablet on". So I went to this location to order my food. The restaurant was busy but most had already received there food.There were three others waiting ahead if me. They are 3 workers. 40 minutes later, I got my food. Whomever runs this locationmight want to have a few more people working to help get orders out faster. On to the food. The subs were okay. On one sub, Iasked for no onions, the receipt shows no onions, but there were onions. The other sub that was order was to be a cold sub andit was not. The oil and vinegar where on the side which I didn't ask for. The restaurant was clean. For my first time, not thebest impression. Not sure if I'll give firehouse subs another try. Read more
Clean, professional, and quite tasty. I had never tried Firehouse because I was under the assumption that they only had hot... Subs. This is not the case, you can order any of their subs hot or cold. They also have a variety of soups, chili, mac andcheese and side salads. I will definitely visit again. Read more
Was told on the app it would be ready at 1:50. I ordered at 1:35ish. I walked in at 1:45 and saw no one making sandwiches. I... waited until 1:53 and asked if there was a mistake. I was told by some guy he was making it. When I walked in he was talking topeople in the lobby and didn?t start until after 1:50. It wasn?t busy. If you want your sub on time I recommend just orderingin person or just going to a different place. It?s 1:57 and no food. Walked out at 1:59 with food finally. Read more