Reviews for McDonald's in Midlothian, VA
Am am done with this place. Inside was nasty, not enough employees, waited 45 mins for my order, drive up was priority. One of... the employees stated to an older man, you need to order on the kiosk, the man said he did not know how to use it, she stated youwill have to wait a while until she packs the food for delivery, I can't do both. He left and so did others. One employee statedthe manager of the store could not be reached, she had turned her phone off. ???? one star is to much. Why is this place stillopen? ???? Read more
Ordered on app, when I got the window, they gave me the wrong mobile order food :( didn't realize until I drove off. Lady at the... window was super sweet though! Mistakes happen and it wasn't the end of the world. Just maybe a better system for making surethe correct mobile order gets to the correct customer? Obviously I'll be back. Who can say no to a double chee? Read more
Food was wrong, biscuits were cold and hard. No apologies, no offer to remake. Just an eye roll from the woman in the window and... she walked away. I'm aware she didn't make the food, but she could have offered to pull us up and offer to get them to remake it Read more
I don't normally waste time in reviewing a fast food place like McDonald's but stopped by this one this morning and was... compelled to do a quick review because they were getting crushed with online orders, walk-ins and a long drive thru line. Therewere only about 5 or 6 people running everything and they were very seriously doing their best to speed up service, but it wasan uphill battle. This staff needs a pat on the back at a minimum. They were apologetic for the delays, thoughtful with theirwork and very diligent representatives for this Store and McDonald's. Read more
I've been to a bunch of McDonald's across the east coast. This is by far the slowest McDonald's establishment I ever came to. I... will never ever in my life come here again. The wait time for the drive thru is absolutely ridiculous. They need to either workfaster or higher more people. Sitting in 1 spot for 7 minutes at a time is just absolutely trash. Read more
We just left the drive thru and let me just say this mcdonalds has gone down hill recently. This experience unfortunately was... typical of what I've come to expect from this location????. The only reason we even went through the drive thru was because my 5year old who is ill requested it while we wait for his RX to be filled at CVS. Anyway short wait in the drive thru and I orderedmy sons nuggets and a 10 piece nuggest and orange slushie. My mom asked the young lady if she could place a second order, shewas ignored as in the young lady never said another word, my mom said hello a few times then drove around. When we got to thewindow lol the young lady mean mugged us like we had history together! Never told me my total and snatched the 20 from my momand rolled her eyes and handed my mom the change. At that point my mom didn't attempt to order anything. When we reached thefront window, we still attempted to smile at the young lady at the front window she too scowled at us and shoved my sons happymeal at my mom which was crushed on one side and then the drinks and the last bag. We said have a nice day she rolled her eyesand turned her back to us. Now don't get me wrong I realize this is fast food but honestly I felt like everybody need a 15minute break or a nap because this is now just expected from this location. Smh won't be back not that they care honestly. Read more
Ordered Ubereats. My kid was eating her fries when she noticed a dead roach! She is utterly and completely shaken. I wouldn?t... recommend this place to anyone. They probably need a health inspection. Read more
Customer service here is terrible. I ordered fries, burger and apple pie. When I got home, and opened the box marked' apple pie'... I saw that there was actually a strawberry creme pie. Ok so I go back to the restaurant and tell them. I went to the firstwindow and they gave me an apple pie that was cold and hard. So I drove up and went to the second window, and the woman thereturned around and told another employee, "she's still complaining about something". So I guess the manager came up and told methere'd be a 12 min wait fro fresh pies so I just opted for a refund. Ummm, I wasn't angry or rude in any way, I just wanted myorder corrected. The whole experience was weird because they acted like I was wrong and a nuisance. Never again. The fries werebangin' tho. Read more