Reviews for Chipotle Mexican Grill in Midlothian, VA

I?ve ordered from this location twice, via the app. Both times, food was either very salty, over cooked, wrong order, or just... poor quality. I won?t be going back to this location anytime soon. Corporate needs to train people better when opening a newlocation. Read more

Arrived at 7:45pm, was served cold queso, water black beans, and cold meat The worst part, was the attitude of the staff, as we... tried to be more than polite in ordering. If you have a service job, give some element of service, not sass. Awful experiencefor a brand new location. Read more

We have ordered from this location multiple times. We keep giving it a chance. When i went in person one time, no one... acknowledged me and I stood there for 10 min, no exaggeration, until I eventually had to say something. We have had it deliveredand picked up. Orders are either super cold, made incorrectly, or the bowls are basically empty. Super disappointed. I thinkchipotles have gone downhill overall at all locations, but this one has been the worst by far. Read more

Not sure what these other reviews are all about. I've had nothing but a positive experience here for the past couple months.... Granted, I've never shown up past 7pm but it's been an exceptional experience all around for lunch and dinner. Read more

Had high expectations for this new location. Just terrible! Placed an online order and went through drive thru. The guy told me... to pull up, waited 25 mins for my order that never came. Proceed to go back around, to then be told that my order couldn?t bemade because ?they ran out of half the items I ordered?. And to get refund online. SMH just terrible! Read more

7:40pm and our order had not been started when we arrived, then informed chicken needs to finish cooking when they went to make... it . This location going down hill fast sadly. Was so excited to have a new close one location open but service is lacking Read more

Location is open until 10:00, I was there at about 7:45. They were out of cheese, black beans, guacamole, steak, and some other... things I don't recall. There was no signage indicating they were out of anything and I had to proactively ask if they were outof anything other than cheese before I started my order. One of the staff members was cursing in excess within earshot manytimes before I left. I understand this is a new location, but this location has a lot of opportunities. Do not recommend. Read more

New beautiful location. I think it?s been open a week and when I went in around 7pm the place was full, but very clean.... Everything was fully stocked and the line moved quickly. Friendly employees, but you could tell they were exhausted. My chickenbowl was delicious! Chipotles in general have gone down hill because of their popularity and being understaffed. I hope thisChipotle can keep up and remain 5 stars! Read more