Reviews for McDonald's in Midlothian, IL
I guess the restaurants, not just, Mc Donalds, in this neighborhood don't value customers. They either have rude teenagers the... don't get your order right or don't speak the English enough to be taking orders and your order is not right. This isunnecessary stress when trying to get to work, school or whatever you destination may be. Not to mention with these issues, ittakes 20 minutes to handle 2 cars in the drive. All I can say is if you are in a hurry this is not the place to choose duringthe morning, afternoon until maybe after 7pm when there are no teenagers working. When they are not there very few problems withany of these issue's. Just my experience. Read more
Gave me the wrong order, the lady taking your order kept tell me they didn?t have certain meals or sweet tea. She must be new or... not able to listen. I was handed a bag by a guy at the window who didn?t say a word. I told him the drink was wrong and I handedit back to him and told him to please fix it. He asked for my receipt and I told him, it?s also the wrong meal, but as long as Iget my drink it?s fine. Don?t expect a have a good day or good night. Don?t expect a smile or anything here. Hopefully you getthe right order? doubt that from what I been reading on the reviews lately. Read more
If you like cold fries and a cold sloppy burger with hard cheese half on the bun and the rest in the carton, this is the place... to go. I have not gone to a McDonald's in years and now I know why. They should be ashamed of themselves. I couldn't evensalvage the fries. They were like cold hard shoestring fries. Totally disgusting. On a positive note the young man at the firstwindow were I paid was very nice,but the lady at the pick up window seem totally confused and the cooks need to be fired! I willnever go back there again, wasted my money. Read more
Never once have gotten my order correct using the drive-thru. Sad thing is my order has been a medium coffee - no cream, no... sugar. UPDATE Just revisited the location on 08-23-22, this time visiting the dining room. I found on the front counter ahandout saying "Love every cup or we'll replace it." FRESHNESS GUARANTEE Thanks for listening! Read more
Poor experience in the drive thru. Cashier walked away from intercom. Manager justified the behavior and was rude. I tried to... discuss the course of events and she kept cutting me off saying that it's policy to hand off the mic when they can't hear. Ijust gave up. The issue wasn't that she couldn't hear. She kept asking am I done after each item I ordered, I said no and shewalked away. Extremely rude and disrespectful. Read more
Worst experience ever. Would not honor their own coupon. Never again. Plus, they were rude. Be warned.
Left the drive thru, saw my order wasn't right. Went inside and manager assured me that the order was right but they didn't have... a box for our 1/4 pounder deluxe. Got home and found order WAS in fact wrong and the hamburger patties in both sandwiches wereraw on the inside. Called and manager offered to replace our meals but was extremely rude. Called corporate and filed acomplaint. Customer service has gone down over the last year. I've been going to this McDonald's for over 40 years. Neveragain. Read more
Crew is very friendly much better than who manages them I thought the crew member was the manager. Her attitude was very bad and... rude she clearly needs retraining Read more